Top 5 Chatbot Companies in India (2023): Evaluation & Examples

Conversational AI is transforming how businesses engage with customers in India. As one of the top chatbot-using countries globally, the demand for intelligent virtual assistants and chatbots continues to grow in India. However, the market has numerous chatbot vendors to evaluate.

To help managers identify suitable Indian chatbot companies for their business needs, this comprehensive guide profiles the top 5 chatbot vendors in India based on key criteria. It also analyzes real-world chatbot examples built by these vendors for leading Indian brands across sectors like e-commerce, automotive, real estate and more.

How Were the Top 5 Indian Chatbot Companies Selected?

With many conversational AI platforms operating in India, how were the top 5 picks determined in this guide?

The chatbot vendors were selected based on a rigorous 4-step screening process assessing the following parameters:

  • Number of Employees: Companies with less than 100 employees listed on LinkedIn were screened out, as employee count correlates with financial health.
  • Customer Reviews: Vendors with less than 50 total reviews and 8.5 average rating on trusted B2B platforms like G2, Capterra and TrustRadius were excluded. More reviews indicate greater market adoption.
  • Presence in India: Companies without an office in India were filtered out, as local presence signifies investment and focus on the Indian market.
  • Case Studies: At least 2 case studies depicting implementations for Indian customers were required to evaluate real-world impact.

This screening methodology allowed us to identify the top 5 conversational AI vendors best positioned to serve the growing chatbot needs of Indian businesses:

Top 5 Chatbot Companies in India

VendorsTotal number of reviewsAverage rating*Number of employees
Haptik1698.9398
Zoho SalesIQ3998.919,130
Gupshup588.81,050
Verloop.io2369.4117
Yellow.ai1408.51,006

*Ratings are out of 10.

The vendors are not ranked in any order, except for Haptik and Zoho which are leading chatbot platforms in India.

Now let‘s evaluate these top chatbot companies in India in more detail with a focus on customer reviews, chatbot examples, and key selection criteria for businesses.

Detailed Evaluation of Top 5 Chatbot Vendors in India

1. Haptik

Haptik is a leading conversational AI company from India trusted by brands like Sprite, Starhub, HP and more. Their intelligent virtual assistants and chatbots can be deployed across platforms like WhatsApp, web, Facebook Messenger and SMS.

Pros

  • Delivers high ROI by enhancing customer experience
  • Easy WhatsApp integration using Haptik‘s WhatsApp Business API partnership
  • Strong NLU capabilities enable high chatbot accuracy

Cons

  • Steeper learning curve for non-technical users compared to no-code tools
  • Limited native integrations compared to end-to-end platforms

"We have been using Haptik for over 3 years now. It has transformed the way we interact with our customers. The team is amazing. They understand our requirements and continuously improve their product." – Capterra review

Request a demo to experience Haptik‘s conversational AI capabilities firsthand.

2. Zoho SalesIQ

Zoho SalesIQ is an AI-powered live chat and chatbot tool from global SaaS provider Zoho. It enables automated lead generation and qualified lead conversion for sales teams.

Pros

  • No-code bot builder for non-technical users
  • Omnichannel deployment across 20+ platforms
  • Hybrid chatbots combine proactive and reactive engagement

Cons

  • Occasional issues with chat notifications missing
  • Steep learning curve for advanced customization

"The dashboard is very user friendly and lets you monitor real time traffic and convert leads into clients. Customer support is very responsive and guided us through the whole onboarding process." – Capterra review

Contact Zoho SalesIQ to learn more about their conversational AI and live chat capabilities.

3. Gupshup

Gupshup enables conversational experiences for brands across messaging channels and devices. Their clients include HDFC Life, Lenskart, Pepsi and more.

Pros

  • WhatsApp certified business solution provider
  • Scalable messaging infrastructure for high-volume engagements
  • Predictive marketing and analytics dashboard

Cons

  • Steep learning curve for non-technical users
  • Limited native CRM and helpdesk integrations

"Gupshup has enabled us to deliver round the clock customer support on WhatsApp with minimum manual intervention. The team is excellent and provides insightful analytics to improve our marketing campaigns." – Capterra review

View a product demo to see Gupshup‘s conversational commerce capabilities.

4. Verloop.io

Verloop.io is an omnichannel conversational AI platform with customers like HDFC Life, Cleartrip and BYJU‘s. Their chatbots can be deployed across 10+ channels.

Pros

  • Quick bot setup and deployment
  • 360-degree customer messaging analytics
  • Scalable bots adept at transactional use cases

Cons

  • Occasional reliability issues per reviews
  • Steep pricing for complex integrations

"We were able to deploy an intelligent WhatsApp chatbot on our website in under 5 days with Verloop! It has reduced our customer support volume and enabled 24/7 availability." – G2 review

Get a free demo to experience Verloop‘s no-code bot builder firsthand.

5. Yellow.ai

Yellow.ai offers conversational AI solutions for customer experience automation across voice and chat channels. They work with 700+ enterprises globally.

Pros

  • Omnichannel deployment across 20+ platforms
  • Strong NLP for local language support
  • Easy integration for non-technical users

Cons

  • Steep pricing model for advanced use cases
  • Limited mid-funnel marketing capabilities

"Yellow.ai enabled us to quickly launch AI-powered chatbots on WhatsApp and our website. We have seen great traction and customer satisfaction. Highly recommend them!" – Capterra review

Request a demo to see how Yellow.ai‘s chatbots can transform your customer engagement.

7 Best Chatbot Examples from Top Vendors in India

To further understand the real-world impact of these top chatbot platforms, let‘s examine some of the best chatbot implementations by Indian brands across sectors:

1. JioMart – Haptik

JioMart utilized Haptik‘s WhatsApp chatbot to facilitate online orders and enable customers to manage their shopping cart via conversation.

Results:

  • 1,500+ average daily orders through WhatsApp bot
  • 15% conversion rate
  • 68% repeat customer rate

2. Tally – Haptik

Enterprise software provider Tally deployed Haptik‘s chatbot on their website to drive lead generation and self-serve customer support.

Results:

  • 50% reduction in live agent support
  • 30% faster deal closing rate
  • 95%+ customer satisfaction score

3. Mahindra & Mahindra – Zoho SalesIQ

Leading automaker Mahindra & Mahindra leveraged Zoho‘s chatbots to make their sales conversations more personalized and contextual.

Results:

  • 1-1.5% increase in vehicle booking conversion rate
  • Higher sales revenue and customer satisfaction

4. NoBroker – Gupshup

Real estate platform NoBroker partnered with Gupshup to build an AI-powered chatbot on WhatsApp to facilitate image sharing.

Results:

  • 20X ROI through cost savings
  • 6 min average time to upload images
  • 2.8X more properties listed

5. HDFC Life – Verloop.io

HDFC Life integrated Verloop‘s chatbots across their website and app to service customer queries 24/7.

Results:

  • 50% queries resolved automatically
  • Improved response rate by 10x
  • Increased customer satisfaction

6. Kaarva – Verloop.io

HR tech platform Kaarva utilized Verloop‘s omnichannel chatbots to unify and automate customer service across channels.

Results:

  • Automated support for 100,000+ customers
  • Seamless migration from 3 WhatsApp accounts to 1
  • Enhanced customer experience

7. Leo Coffee – Yellow.ai

Beverage brand Leo Coffee partnered with Yellow.ai to deploy conversational bots across web and social media channels.

Results:

  • 100% accuracy in resolving customer queries
  • $150K+ revenue within days of deployment
  • 24/7 customer support availability

These examples highlight how conversational AI can deliver tangible ROI across sectors like e-commerce, automotive, real estate, insurance, HR tech and hospitality.

Key Selection Criteria for Choosing a Chatbot Company

When evaluating conversational AI vendors for your business needs, here are some key considerations:

  • Implementation options: Assess whether the platform allows easy integration on your website, app, messaging channels etc.
  • Use cases: Check if the vendor can meet your specific automated engagement needs – sales, support, transactions etc.
  • Customization: Evaluate available options for branding, workflows, integrations, NLP training etc.
  • Scalability: Verify if the solution can seamlessly scale with increased users, conversations and integrations.
  • Analytics: Check the depth of chatbot analytics for optimizing conversations and performance.
  • Budget: Confirm if the vendor‘s pricing aligns with your budget constraints.
  • Customer support: Review the provider‘s post-deployment support and SLAs.

Conclusion

This guide has profiled the top chatbot companies in India along with real examples of their conversational AI implementations for Indian enterprises. We hope the vendor comparisons and selection criteria detailed here will help you find the right chatbot partner to drive automation and results for your business.

Conversational AI has immense potential to revolutionize customer engagement for enterprises across India. As the market matures further, we invite you to explore AIMultiple‘s chatbot articles for the latest insights on leveraging these transformative technologies.

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