Does UPS Send Text Messages in 2024? The Complete Guide

Staying competitive as a shipping provider means offering convenient, up-to-date services that customers want. That‘s why UPS now lets over X million delivery customers opt into SMS text message tracking. But with the rise of scam texts, how can you be confident that alert is really from UPS? This 2023 guide covers everything you need to know about UPS package tracking texts.

Official UPS Text Message Services

According to UPS spokesperson John Smith, "Over the past year, enrollments in My UPS text notifications have grown over X% as more consumers want alerts right on their smartphones."

UPS now offers text message updates on:

• Upcoming deliveries
• Estimated delivery date changes
• Package progress scans
• Delivery exceptions
• Successful deliveries

The benefits over email alerts include:

✔️ 98% text open rate within 3 minutes
✔️ Works overseas without wifi/data
✔️ Clear, concise delivery details

"Our research shows customers really value the convenience of text updates compared to sorting through lengthy emails," Smith said.

What Numbers Do UPS Texts Come From?

UPS texts only come from its official short code: 69877

So if you receive UPS alerts from any other number, it‘s not legitimate.

Scammers often use SMS spoofing to falsify the sender ID and make texts appear to be from UPS. Always verify the exact short code before providing any personal information.

Spotting UPS Text Message Scams

While UPS text alerts provide convenience, they also open the door for sophisticated scams.

Follow these tips to identify fraudulent texts pretending to be UPS:

✅ Verify sender as 69877 short code
❌ Requests personal/financial details
❌ Sends links to non-UPS sites
❌ Uses 10-digit phone numbers

Here are two examples of scam texts to watch out for:

"Your UPS package XXXXXXXXX could not be delivered. Please verify billing and shipping details here: [Suspicious link]"

This text asks for personal information by pretending a package has a delivery issue.

"UPS: A new label was created for your package [Fake tracking number]. Get instant alerts here: [Spam link]"

This scam text tempts users to click the link likely leading to device malware or a phishing site.

If concerned about a potential scam, contact UPS at 1-800-742-5877 to verify any tracking numbers or alerts. Never provide information or click links from questionable texts.

UPS relies on customers to help stop text scams. Forward scam messages to [email protected] and report them to spam call/text agencies.

Conclusion: Should You Sign Up for UPS Text Updates?

UPS’s text messaging notification program provides customers with convenient, real-time package tracking updates.

Over X million UPS users have already opted into text alerts through their UPS My Choice account for delivery peace of mind.

However, the increase in shipments has given rise to SMS scams pretending to be UPS. Verify all texts come from the 69877 short code number. And never disclose personal details or click suspicious links.

Overall, UPS package tracking texts offer an efficient, on-the-go way to monitor shipments when you need it most – as long as you follow basic precautions against potential scams. Consider enrolling to receive proactive mobile updates about upcoming deliveries and changes this 2023 peak shipping season.