Top IT Automation Software in 2024

IT automation is becoming a critical priority for modern enterprises aiming to improve productivity, reduce costs, and scale operations. Research shows 61% of IT Ops employees blame reliance on manual processes for low productivity.1 To overcome this challenge, organizations are adopting IT automation software to streamline IT operations and service delivery.

But with countless tools in the market, how do you choose the right IT automation platform?

This guide will help you:

  • Learn about the major types of IT automation
  • Compare top 13 IT automation software
  • Evaluate critical capabilities to identify the ideal tools for your needs

Let‘s get started.

Why Businesses Need IT Automation

IT automation refers to using technology to automate IT processes and tasks to maximize efficiency. Instead of IT administrators performing repetitive, manual work, specialized tools can automate various IT operations.

The major benefits of IT automation include:

  • Increased productivity: Automating manual tasks frees up IT teams for more strategic initiatives.
  • Improved efficiency: Automation reduces human errors and ensures consistent execution of IT processes.
  • Better scalability: Organizations can scale IT services and systems without expanding staff.
  • Reduced costs: Automating repetitive tasks reduces operational costs associated with manual work.
  • Enhanced service quality: Automated IT processes improve compliance and service levels through reliable task execution.

According to surveys, IT Ops staff spend most of their day on low-value repetitive tasks like monitoring and routine maintenance.1 Automating these activities can significantly boost productivity.

IT automation software can reduce the time IT operation teams lose in repetitive activities and tasks. The graph shows the time they spend for such activities. For example, 73% of time spend on infrastructure or platform admin and management.

Figure 1: How IT Operations teams spend their time in a day. 1

Considering the benefits, IT automation is becoming essential for modern IT. However, with the complex vendor landscape, businesses should evaluate solutions based on:

  • Their IT automation priorities
  • Key capabilities offered by tools

Next, let‘s explore the major types of IT automation.

Types of IT Automation

IT automation can cover the automation of various IT processes, operations, and tasks. These can be categorized into four main types:

1. Workload Automation & Job Scheduling

Workload automation focuses on automating job scheduling, batch processing, backups, transfers and more. It ensures consistent and reliable execution of critical IT workloads.

Leading workload automation tools include:

  • ActiveBatch
  • Redwood RunMyJobs
  • Stonebranch
  • BMC Control-M

Learn more about workload automation.

2. IT Service Management (ITSM) Automation

ITSM automation streamlines delivery and support processes like incident, change, and service request management. ITSM tools like ServiceNow automate ticketing, approvals, escalations, and notifications to improve service quality.

3. Remote Monitoring & Management (RMM)

RMM tools remotely monitor, manage and automate management of IT infrastructure. This includes patch management, software deployment, configuration management and more. Popular RMM platforms are NinjaOne and Atera.

4. Data Warehouse Automation

These tools automate data integration processes to build and maintain cloud data warehouses. They provide self-service access to data without heavy involvement from IT teams. Examples are DBT and Oracle Autonomous DW.

When evaluating IT automation tools, focus on the categories that are most relevant to your business goals.

Now let‘s compare leading solutions across these segments.

Comparison of Leading IT Automation Tools

Based on adoption, reviews and focus on IT automation, here are 13 top vendors:

Tool nameIT Automation TypeEase of use & learningProsCons
ActiveBatchWorkload Automation8.7Low-code platformLearning curve
Redwood RunMyJobsWorkload Automation9.3Intelligent scheduling capabilitiesCustomizable reporting
StonebranchWorkload Automation8.7Seamless integration and central controlData analytics and visualization capabilities
BMC Control-MWorkload Automation8.8Reliable scheduling engineIntegrating with modern tools
Microsoft System CenterRMM Automation7.7Broad infrastructure management capabilitiesIntegration outside of Microsoft stack
NinjaOneRMM Automation9.3User friendly interfaceCustom reporting functionality
AteraRMM Automation9.5Service management capabilitiesUI responsiveness
ServiceNow ITSMITSM Automation8.4Robust ITSM and asset managementEase of use
SolarWinds Service DeskITSM Automation9.0Intuitive and customizable platformIntegration with other tools
ManageEngine ServiceDesk PlusITSM Automation8.5Change management capabilitiesCustomization and flexibility
dbtData Warehouse Automation9.0Modular, reusable codeAdvanced ETL functionality
Oracle Autonomous DWData Warehouse AutomationN/AFully managed DWH serviceVendor lock-in
TimeXtenderData Warehouse Automation8.8Self-service data access and analyticsSteep learning curve

Table 1: Comparison of top IT automation software across categories.

This gives you a snapshot of leading options. To choose the right platform, you need to evaluate critical capabilities.

5 Critical Capabilities of IT Automation Tools

While reviewing automation software, focus on these core features:

1. Low-Code Automation

Low-code platforms allow creating automation workflows with minimal coding through visual drag-and-drop interfaces. This enables faster development and open access for non-technical users.

2. Integration

Assessing integration capabilities ensures the automation tool can connect with your existing IT systems like ITSM platforms, databases, and APIs.

3. File and Data Transfer

Tools should provide automated file transfer protocols like SFTP and API-based data sharing to seamlessly move data between systems.

4. Error Logging

Robust error logging records failures, enables troubleshooting, and identifies patterns to improve automation reliability.

5. Scheduling

Scheduling flexibility provides control over automation execution while features like notifications and dependencies enable reliability.

How to Choose the Right IT Automation Software

Follow these tips to select the ideal IT automation platform for your needs:

Understand your automation priorities: Review the 4 automation types and identify problem areas to address like inefficient workloads or poor service delivery. This narrows down software categories to focus on.

Shortlist leading vendors in relevant segments: Consult reviews on G2 and TrustRadius to compile a list of top IT automation tools in your priority segments.

Compare critical capabilities: Assess shortlisted platforms based on the 5 critical features highlighted above. Rank tools that best meet your requirements.

Sign-up for free trials: Take advantage of free trials or demos offered by top-ranking vendors to validate features and ease of use.

Consider scalability needs: Ensure the platform can grow with your business needs and automate more processes in the future.

Key Takeaways

IT automation is becoming essential for productive, efficient and scalable IT operations. Organizations must identify their problem areas and automation goals to select the right software.

While the vendor landscape is crowded, focusing on critical features will help you find tools that deliver the best results for your requirements and resources.

Over time, you can expand automation across more IT processes and free up staff for innovation by layering tools that complement each other.

References


  1. The Impact of Automation on IT Operations.” Freeform Dynamics Ltd. July 2017. Revisited May 23, 2023. 

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