6 Easy Process Mining Tips to Enable Your Digital Transformation Success [2023]

Digital transformation is essential today, but it‘s no simple undertaking. Research shows 87% of business leaders believe digital disruption is changing their industry. However, only 16% of employees think transformation initiatives actually improve performance.

Why this gap? Because executing major change is hard. Studies reveal 70% of digital transformation projects fail to meet expectations. But this doesn‘t have to be your fate.

Process mining provides a data-driven way to set your transformation up for success.

In this comprehensive guide, we‘ll explore six proven tips for leveraging process mining to drive digital transformation. With real-world examples and data, you‘ll see how process mining enables organizations like yours to become digital leaders.

Let‘s get started!

Digital Transformation is Rife with Challenges

First, what exactly is digital transformation? It refers to integrating digital technologies like automation, AI, cloud computing, and IoT across an organization to fundamentally change business operations, processes and models.

The aim is to increase efficiency, agility, productivity and deliver better customer experiences. However, Executing transformations presents many challenges including:

Lack of Process Understanding – Companies often choose ineffective processes to transform since current workflows are unclear.

Immature Digital Capabilities – Organizations overestimate capabilities, taking on too much change and failing.

Finding Automation Opportunities – Identifying the right processes and tasks to automate proves difficult.

Justifying Investments – Initiatives require major investments without guaranteed ROI.

Change Resistance – Employees resist and undermine transformation efforts.

Inability to Adapt – There‘s no way to monitor initiatives and rapidly respond to issues.

This leads to wasted investments, missed objectives, and diminished competitiveness. Clearly a new approach is needed!

An Introduction to Process Mining

This is where process mining comes in. Process mining is an analytical discipline for discovering, monitoring and improving real end-to-end business processes by extracting data from IT systems.

Process mining solutions auto-generate visual process maps from system log files. This provides objective visibility into how business processes operate, variations, bottlenecks and automation opportunities.

Advanced process mining capabilities include conformance checking, predictive analysis, automation modeling and more. Leading solutions also incorporate AI, machine learning and other emerging technologies.

According to process mining statistics, 90% of organizations using process mining have realized ROI in less than a year. Additional benefits include:

  • 60% faster process analysis
  • 95% reduction in process documentation costs
  • 78% say it‘s key for enabling automation

Let‘s explore how you can leverage process mining to ensure your digital transformation success.

1. Map Out As-Is Processes

Limited understanding of current processes causes many digital transformation failures. You can‘t effectively transform what you don‘t understand.

Process mining automatically generates complete maps of your as-is processes by analyzing system logs. This end-to-end visibility reveals broken links, variations, bottlenecks, redundancies and pain points.

With clear understanding of your existing processes, you can accurately identify and prioritize the highest impact areas for transformation.

For example, Credem Bank leveraged process mining to model the impact of transforming 90% of back office processes before starting an RPA initiative. This enabled data-backed decisions and execution.

2. Assess Digital Maturity

The scale of transformation efforts and potential benefits depends on an organization‘s digital maturity. Trying to do too much too fast is a recipe for failure.

Process mining enables quick, data-backed assessments of your current digital maturity. By analyzing processes against KPIs, you gain objective insights into automation levels, efficiency, variations and more.

You can pinpoint the biggest gaps to close through digital capabilities. This allows setting realistic targets and priorities to avoid overreach. Regular assessments show progress over time.

"After process mining, we had an objective baseline to quantify our digital maturity and set realistic goals." – VP of Operations, Financial Services Firm

3. Discover Automation Opportunities

A major goal of digital transformation is reducing manual work through automation technologies like RPA and AI. However, identifying the right processes and activities to automate can be challenging.

Process mining makes it easy by revealing manual activities and evaluating their viability for automation based on your unique processes. With task mining, you can even drill down to individual employee actions to automate.

According to process mining statistics, a full 93% of organizations have realized automation benefits from process mining.

Leading financial services firm DBS Bank used process mining to uncover automation opportunities that delivered a 45% efficiency boost.

4. Calculate Expected ROI

Digital transformation requires substantial investments. Demonstrating an ROI is essential to secure funding and alignment.

Some process mining solutions allow creating a digital twin simulation to model transformation initiatives and quantify expected ROI.

You can test different scenarios by adding automation and analyzing projected efficiency gains, cost savings and other benefits prior to spending real dollars. This enables data-backed business cases to justify investments and activities.

5. Develop a Customized Transformation Strategy

While digital transformation is crucial, research dispels myths that a one-size-fits-all approach works. Transformations must be tailored.

Process mining and task mining provide objective data about your organization‘s unique processes and workflows. Rather than following broad best practices, this powers customized strategies focused on real needs.

With clear visibility into processes requiring change, automation opportunities, variants, and broken links, you can transform the right way for your business.

6. Continuously Monitor and Adapt

The inability to monitor digital transformation efforts and rapidly respond to issues causes many failures. Falling short of expected benefits due to poor execution erodes confidence.

Process mining enables real-time monitoring of transformation initiatives. You can assess progress with data-backed metrics, quickly flagprocess deviations, and continuously adapt.

This allows you to keep initiatives on track, rapidly respond to problems, and realize benefits. It‘s a true digital transformation "control tower."

Process Mining is Key to Digital Transformation Success

To recap, process mining addresses the major challenges of digital transformation by empowering you with:

  • Objective process understanding
  • Digital maturity assessments
  • Automation opportunity identification
  • Data-backed business cases
  • Tailored transformation strategies
  • Continuous monitoring and adaptation

This leads to higher success rates, quicker ROI, and decreased risk – getting you to the digital business you need to be.

To learn more, download the Process Mining Buyer‘s Guide for vendor selection tips. And see how process mining enables automation in this 3 Step Guide to RPA Implementation.

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