Why Amazon Shop With Points May Not Be Working in 2024 (And How To Fix It)

ByCharles Scott Last Update on

Having issues getting Amazon Shop With Points to work at checkout? You‘re not alone. Many Amazon customers have reported problems using their earned rewards points while shopping in 2024.

In this comprehensive guide, I‘ll explain the most common reasons Shop With Points may not be working right now, along with actionable troubleshooting tips to fix it based on my research and expertise.

Overview of Amazon Shop With Points

First, a quick refresher on how Amazon Shop With Points works. The program allows eligible Amazon Visa cardholders to redeem their earned rewards points for statement credits on Amazon purchases. According to Amazon, over 10 million customers actively utilize Shop With Points.

To use Shop With Points, you‘ll need:

  • An eligible Visa credit card registered on Amazon
  • An active rewards point balance
  • To be purchasing a qualified item

Shop With Points redemption is automatic if you have it enabled, or you can select the option at checkout. Redeemed points are typically applied as a statement credit within 2-3 billing cycles.

Common Reasons Shop With Points May Not Work in 2024

While it‘s typically a seamless process, there are a few scenarios where Amazon customers report Shop With Points not showing up or redeeming at checkout:

Updated Credit Card Details

If you received a new credit card or updated the expiration date, you‘ll need to update your card details in your Amazon account for Shop With Points to work properly. Outdated info can cause problems.

Amazon Account Issues

Any account suspensions, closures or flags on your Amazon profile can temporarily affect Shop With Points. Things like payment problems, suspicion of fraud, or abuse of policies can cause account limitations.

Website Errors

Like any website, Amazon experiences occasional technical glitches or outages that may impact Shop With Points. Server errors, mobile app issues, or browser problems can prevent proper loading.

Ineligible Purchases

It‘s easy to forget, but certain Amazon purchases are restricted from Shop With Points redemption, like:

  • Digital purchases (movies, music, books)
  • Alcohol delivery
  • Amazon gift cards
  • Prime subscriptions
  • And more…

See the full list of ineligible items. Trying to redeem on excluded products will not work.

Lack of Rewards Points

An obvious but sometimes overlooked reason – Shop With Points requires having an available points balance. Be sure to check your balance if you are not seeing the redemption option.

Troubleshooting Tips – How to Fix Amazon Shop With Points

If you encounter any of the issues above, here are some steps you can take to troubleshoot and get Amazon Shop With Points working again:

Refresh and Re-Access the Page

A quick refresh of your browser or app can often fix temporary glitches. Try clearing your cache and cookies as well. Also, switch browsers or access Amazon from a different device like mobile vs desktop.

Double Check Your Credit Card Details

Log into your Amazon account and confirm your Visa card number, expiration date, and billing details are all accurate under "Your Payment Options". Update any changed or expired info.

Contact Amazon Customer Service

Reach out to Amazon‘s customer support via phone, chat, or email if you‘re still experiencing issues. They can look into your account and Shop With Points eligibility. Have your order and account details ready.

Consider Switching Cards

If your current Visa card is problematic, you may want to switch your Amazon account to another eligible Visa card that offers rewards points. Transferring the card will restore Shop With Points functionality.

Enable Automatic Redemption

Instead of manually redeeming each time, turn on automatic redemption in Your Rewards. This ensures points are automatically applied at checkout when available.

Be Patient During Outages

Check sites like Downdetector to see if Amazon is experiencing any service disruptions. You may just need to wait it out until functionality is restored.

Check for Account Limitations

Log into your Amazon account and look for any notices about limitations or holds due to suspected fraud, prohibited product orders, payment issues, etc. Resolving these problems can fix restrictions.

How to Prevent Future Amazon Shop With Points Problems

In addition to troubleshooting when issues arise, there are some proactive things customers can do to avoid Amazon Shop With Points problems in the first place:

  • Keep your credit card and Amazon account details updated
  • Periodically review program terms and eligible purchases
  • Maintain an active Amazon account in good standing
  • Check your points balance and redemption settings frequently
  • Set up automatic redemption to maximize points usage
  • Use a secondary card as backup if your primary Visa has issues

Following these preventative tips will help minimize headaches and ensure you can seamlessly use your hard-earned Amazon rewards points. Reach out if any part of redeeming Shop With Points remains confusing or difficult for you. I‘m happy to help Amazon customers maximize their experience!

Charles Scott is a dynamic professional whose academic and career achievements demonstrate a strong commitment to excellence in the retail and consumer service industry. Graduating with an MBA from New York University in 2013, Charles has built a diverse and impressive career portfolio. He has held significant roles as a manager, advisor, and marketer, showcasing his multifaceted skills and deep understanding of the industry.

Beyond his direct professional engagements, Charles has made a notable mark as the head writer and founder of ExpertBeacon.com. This platform stands as a testament to his dedication to consumer empowerment and education. ExpertBeacon.com is a resource designed to assist consumers in addressing their persistent questions about products, services, and companies. Under Charles's leadership, the site provides in-depth, well-researched, and accurate information, all structured in easy-to-follow guides and articles. His work here not only highlights his expertise in the field but also his commitment to providing valuable, actionable information to the public.

Charles's approach is centered on a keen understanding of consumer needs and market dynamics, making him a respected voice in the industry. His contributions through ExpertBeacon.com and his professional roles reflect a blend of strategic thinking, practical knowledge, and a genuine desire to enhance consumer experiences in the retail and consumer service sectors.

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