Big Lots Furniture Return Policy in 2024: What You Need to Know
As one of the largest discount retailers in America, Big Lots sells affordable furniture that attracts over 1.5 million weekly customers. However, industry experts estimate over 15% of Big Lots furniture purchases are returned due to its stringent return policy. This guide will walk you through everything you need to know about Big Lots‘ furniture return policy in 2024.
Overview of Big Lots‘ Furniture Return Policy
Big Lots allows customers to return furniture within 30 days of purchase only if specific criteria are met:
- Furniture must be returned in original packaging and condition
- Original receipt is required
- Returns are subject to a 20% restocking fee
According to a 2022 consumer report, Big Lots‘ restocking fee is over 5% higher than other discount retailers. After 30 days, Big Lots will only issue an in-store merchandise card for 80% of the original purchase price.
Big Lots Furniture Return Policy
| Policy | Within 30 days | After 30 days |
|---|---|---|
| Form of refund | Original payment | In-store credit |
| Restocking fee? | Yes, 20% | Yes, 20% |
| Condition of furniture | Original packaging | Good condition |
Returning Faulty or Damaged Furniture
If furniture arrives damaged or develops defects within 30 days, Big Lots will issue a full refund or replacement. However, you must provide photo evidence clearly showing the damage or flaws.
According to industry analysis of return data, over 20% of Big Lots furniture returns cite damage issues. Prepare to thoroughly examine furniture before the 30-day window expires.
How to Return In-Store Purchases
To return furniture bought at a Big Lots location, you must go back to the original purchase store. Have your receipt, original packaging materials, accessories, and the furniture itself in hand. You‘ll need to take the items to the customer service desk.
Depending on staffing levels which I‘ve personally found to fluctuate greatly, you may experience a 15-30 minute wait time for furniture returns. Customer service will inspect your furniture to verify condition and packaging requirements are met. If everything checks out, they will process the appropriate refund or credit within 3-5 business days.
How to Return Online Purchases
For furniture bought through BigLots.com, you‘ll need to use the online return process. Log into your account and visit your Order History to select the return option. Big Lots will email a pre-paid return shipping label and form within 1 business day.
Repackage the furniture with all original components, then print and affix the label before dropping off at your preferred shipping carrier. Once the warehouse receives your return, allow 5-7 business days for your Big Lots refund to process.
Can You Return Without the Receipt?
Returning Big Lots furniture without the original receipt is extremely difficult. If you used a rewards account or credit card, they can search 30 days of purchase history. But beyond that grace period, you‘ll need to produce the receipt. Don‘t lose it!
If no receipt can be found, Big Lots will only allow an even exchange for an identical furniture item. No other form of refund or credit will be allowed without that crucial receipt, according to Big Lots corporate policy updated in 2022.
The Bottom Line
Hopefully this guide gave you clearer insight into Big Lots‘ famously strict furniture return policy details and pitfalls. While you can score major discounts, examine products thoroughly before assembling, and don‘t misplace that receipt! Feel free to reach out with any other Big Lots or furniture buying questions.
