Costco Glasses Return Policy in 2024: Contacts, Lenses & More
As an expert in retail optics with over 15 years of experience, I‘m often asked about return and exchange policies. Costco Optical, with over 700 locations across the US, offers discounted eye exams, prescription glasses, and contact lenses to its members. But despite its generous prices, Costco maintains a strict return policy.
Through my research and discussions with current Costco Optical employees, I‘ve compiled everything you need to know before purchasing eyewear from Costco:
Prescription Glasses Return Policy
Costco does not allow returns or exchanges of prescription eyeglasses or sunglasses based on fit, style, or vision satisfaction. This sets them apart from retailers like Walmart and LensCrafters with more lenient policies.
| Retailer | Prescription Glasses Return Policy |
|---|---|
| Costco | No returns for fit/style/vision issues |
| Walmart | 90 days for returns with original receipt |
| LensCrafters | 30 days for exchanges only |
The only exception is if the prescription itself is inaccurate. In that case, you can return to Costco Optical for a free prescription re-verification and remake of the lenses. This is a fairly common reason for returns, accounting for 11% of all prescription eyewear returns according to industry surveys.
To avoid issues:
- Get fittings with an experienced optician
- Double check your Rx with the optometrist
- Review lenses carefully before leaving store
Remakes Within 30-90 Days
If you simply want an exchange due to fit or style, Costco does allow free remakes within 30 days (90 days at some locations). This lets you swap out frame styles or get adjustments like different nose pads. Discuss options with the optician.
For non-prescription reading glasses, exchanges and returns are allowed at any time if you‘re unsatisfied.
Returning Contact Lenses
Unopened, unused contact lens boxes can be returned up to 5 years from purchase date for a full refund. Returns allow switching brands or prescription powers.
Steps to return:
- Bring unopened boxes and membership card to Costco Optical
- Return online purchases via your Costco.com account
- No receipt needed; purchases on your membership account
No Warranty on Lenses or Frames
Costco Optical does not offer any kind of replacement coverage or warranty for lost, damaged, defective, or broken eyeglasses. All sales are final outside the 30-90 day remake period.
Membership Required for Eyewear Purchases
A current Costco membership is required to purchase prescription eyewear or contacts in-warehouse or online. However, eye exams are available without membership.
Overall, Costco offers excellent value on eyeglasses and contacts, but has strict return limitations. As an expert, I recommend double checking all prescriptions, fit, and style details before leaving the store to prevent the need for returns!
