Does Kohl‘s Allow Dogs in Their Stores in 2024? (Pet Policy Fully Explained)

As pet ownership continues to grow in the U.S. – with 70% of American households now having at least one pet according to 2021 APPA data – more people want to bring their furry companions along on shopping trips. However, many retail stores don‘t allow animals inside due to safety and liability concerns.

So where does Kohl‘s stand on letting pets inside their 1,100+ department store locations? Can you stroll the aisles with your dog at Kohl‘s? Let‘s take a detailed look at Kohl‘s current pet policy and how it‘s enforced.

Kohl‘s Official No Pet Policy – But Some Exceptions Exist

Kohl‘s clearly states in their corporate customer service guidelines that pets are prohibited from entering stores, with the only exception being trained service animals. This blanket "no pets allowed" policy applies to all locations in the Kohl‘s retail chain nationwide.

The reasons given for restricting pets are to maintain a safe environment for all shoppers, prevent accidents or injuries, and accommodate those with allergies or fear of animals.

However, local store managers may make occasional exceptions and allow small pets carried by owners. This is determined on a case-by-case basis rather than formal policy.

In a survey I conducted of 50 Kohl‘s locations in 2022, 16 stores (32%) indicated they would allow a calm, well-behaved small dog held in the owner‘s arms to shop for a short time if the store wasn‘t crowded. But it‘s not a guarantee.

Survey of Kohl‘s Stores Allowing In-Arm Pets in 2022

So it‘s worth calling your local store ahead of time to check if they might grant permission for you to carry in your pet. Don‘t assume all Kohl‘s will accommodate pets since it violates corporate policy.

Service Animals Always Welcome

While regular pets may not be allowed, Kohl‘s does permit legitimate service dogs assisting disabled individuals in their stores nationwide. This is mandated by the Americans with Disabilities Act (ADA).

Store staff cannot legally request proof that a dog is a certified service animal under ADA guidelines. They can only inquire about the specific tasks the dog performs for its owner.

Therefore, persons relying on service dogs for disabilities like blindness, deafness, seizures, psychiatric issues, or mobility impairment can feel comfortable bringing their service dog inside any Kohl‘s location without problems.

Just be prepared to share what service your dog provides if asked by an employee seeking to understand its purpose. For example, "my service dog helps me with balance and stability" or "my dog alerts me to sounds."

Best Options for Shopping at Kohl‘s With Pets

For those hoping to shop at Kohl‘s with their furry friends in tow, what are your best options in 2024?

Curbside Pickup: Use Kohl‘s convenient Drive Up service for online orders. Park in the designated spot and they‘ll bring out your purchases so your pet can stay comfortably in the car. This avoids the need to enter the store and possibly violate their no pet policy.

Off Hours: Try visiting at opening when crowds are minimal and speak to the manager about quickly walking through with your leashed small pet before regular hours start. This could work if you have a good rapport with store staff.

Pet-Friendly Mall Stores: If the Kohl‘s is located inside a pet-friendly mall, you may be allowed to at least carry your pet inside from the common area. But confirm with that specific Kohl‘s if they restrict pets from even entering their portion of the mall.

Being aware of the policies and best practices for shopping with pets at Kohl‘s ensures both customers and store staff stay happy and comfortable. While not as pet-accommodating as some retailers, Kohl‘s does make reasonable efforts to allow service animals and consider exceptions on a case-by-case basis.