Does Kohl‘s Take Amazon Returns in 2024? The Complete Guide
Kohl’s and Amazon partnered up in 2019 to allow Amazon customers to return eligible items to Kohl’s stores for free, with no box or label required. Now in 2024, this returns program is more popular than ever. In fact, Kohl‘s saw Amazon returns increase by 140% from 2021 to 2022.
But how exactly does it work? What can and can‘t you return? Here is a detailed guide with everything you need to know about making Amazon returns at Kohl’s in 2024.
A Rapidly Growing Returns Partnership
In 2019 when the returns program launched, only 100 Kohl’s locations were participating. Now, all 1,160+ Kohl‘s stores across the United States accept Amazon item returns.
According to Kohl‘s recent earnings reports, the company handled 2.2 million Amazon returns in Q1 2022 compared to just 900,000 in Q1 2021. That‘s over 140% growth year-over-year.
Clearly, this partnership is rapidly expanding as more Amazon customers discover the convenience of dropping off returns while shopping at Kohl‘s.
What Items Are Eligible for Returns?
While not every Amazon purchase can be returned to Kohl’s, most new and unopened items that were sold and shipped by Amazon can be brought to a Kohl‘s returns desk.
Here are the criteria Kohl‘s requires for Amazon returns:
- Sold and fulfilled by Amazon within the last 30 days
- New, unopened, unused condition in original packaging
- Shipped and sold directly by Amazon (no 3rd party sellers)
| Eligible | Not Eligible |
|---|---|
| Amazon devices eg. Kindle, Echo, Fire | Grocery items (Amazon Fresh, Whole Foods) |
| Unopened toys and games | Hazmat products like car batteries or cleaning chemicals |
| Unused electronics and accessories | Items missing original packaging or tags |
| Unworn clothing with tags attached | Opened video games, DVDs, electronics, etc. |
| Unused kitchen gadgets | Products from 3rd party sellers (even if fulfillment was through Amazon warehouses) |
So far in 2024, neither Amazon nor Kohl‘s has issued any new restrictions around what can be returned. Kohl‘s will take back any items matching the criteria above.
Weighing the Pros and Cons of Amazon Returns at Kohl‘s
There are a few clear benefits to bringing Amazon returns to your neighborhood Kohl‘s:
Convenience – Skip the post office and return from your car without needing to box items up yourself.
Speed – In-store drop off means returns initiate quicker so refunds can process faster.
Rewards – Score Kohl‘s coupons to use instantly in-store when making Amazon returns.
However, there are a couple drawbacks to consider as well:
Limited eligibility – Not every Amazon purchase is eligible for returns at Kohl‘s. Double check your order details.
Potential for crowds – Returning during peak hours may mean waiting in longer lines.
Overall, if your item is eligible, the convenience factor of Kohl‘s Amazon returns makes it worth checking out. The average customer saves $10-$15 just in shipping costs by returning at Kohl‘s instead!
Step-By-Step: Making Amazon Returns at Kohl‘s
Follow this playbook for seamlessly returning your Amazon purchases at Kohl‘s:
Request a return – In your Amazon account, select return on eligible order and choose "Return at Kohl‘s" if available.
Get your QR code – Amazon will email you a unique QR code to present at Kohl‘s. Save this code!
Bring item + code to Kohl‘s – Within 30 days, bring the unopened item in its original packaging to any Kohl‘s.
Find Amazon returns desk – Look for designated Amazon return desks, usually located at the Customer Service area.
Show QR code – Provide the emailed QR code (printed or on phone screen) to the Kohl‘s associate.
Hand over item – Let Kohl‘s handle repackaging and shipping. Just hand over your unopened item as is.
Get your coupon – Collect your coupon for instant savings in store to use that same day.
Wait for refund – Once returned, refunds typically process back to your Amazon account within 5-7 business days.
And that‘s all there is to it! Returning Amazon purchases at your neighborhood Kohl‘s is a breeze.
The Bottom Line
Kohl‘s acceptance of Amazon returns offers a convenient, rewarding way for customers to send back eligible items for free. As the returns partnership continues expanding year after year, Amazon shoppers can take advantage of swift, hassle-free returns at over 1,000 Kohl‘s locations nationwide.
