Doordash Headquarters and Company Profile – What You Need to Know in 2024
With over 20 million users and a valuation of $37.5 billion as of 2023, Doordash has become the dominant player in food delivery services in the US. The pandemic accelerated the adoption of food delivery apps, cementing Doordash‘s leadership position.
In this comprehensive guide, we take you inside Doordash‘s headquarters, leadership, and operations to understand what has fueled its meteoric rise.
Doordash Headquarters: The Nerve Center of Operations
Doordash is headquartered in San Francisco, CA – the city where it was founded by Stanford students in 2013.
The Doordash headquarters office is located at:
303 2nd Street
San Francisco, CA 94107
The office is closed to the public and requires keycard access for employees. Security is understandably tight given the proprietary tech and data housed here.
The HQ includes over 175,000 square feet of office space spread across 2 floors. Amenities include conference rooms named after menu items, snack rooms, arcade and gaming zones, and outdoor spaces.
This nerve center is where Doordash‘s army of engineers, data scientists, and operations staff build the technology and systems that power its global delivery empire. All key decisions around products, partnerships, and business strategy are made here.
Doordash‘s Meteoric Growth Trajectory
Backed by over $2 billion in venture funding, Doordash pursued aggressive growth to become the delivery leader:
- Founded: 2013
- First Market Launch: 2014 in Palo Alto
- Revenue: Grew 382% from 2018 to 2020, reaching $2.9 billion in 2020
- Daily Orders: Grew 137% YoY in Q2 2021 reaching over 20 million
- Market Share: 33% share of US food delivery sales as of Q2 2021
| Year | Revenue (in millions) | Annual Growth % |
|---|---|---|
| 2018 | $291 | – |
| 2019 | $885 | 204% |
| 2020 | $2,900 | 382% |
This growth has been fueled by rapid expansion into new markets across North America along with launching new services.
Doordash is now laser focused on achieving profitability in 2024 by optimizing operations and cutting costs.
Doordash‘s Financial Position and Valuation
In Q3 2022, Doordash reported:
- Revenue: $1.7 billion, up 33% YoY
- Net Loss: $295 million, impacted by heavy investment spend
- Market Cap: $37.5 billion as of Feb 2023
- P/S Ratio: 10.36 (vs. 2.84 for Grubhub and 4.37 for UberEats)
Despite still being unprofitable, investors are bullish on Doordash‘s category leadership and continued strong growth. But macroeconomic challenges in 2024 could affect consumer spending and tipping, impacting Doordash‘s path to profitability.
Leadership Team Driving the Growth
Doordash‘s founders and leadership team have strong backgrounds in technology, operations, and strategy.
Founders
Tony Xu – CEO
Background: Bain & Company
Stanley Tang – Head of Product
Background: Google, Facebook
Andy Fang – Head of Engineering
Background: Facebook, Google
Evan Moore – Head of Operations
Background: McKinsey & Company
Key Executives
Christopher Payne – President
Background: Amazon, Microsoft
Prabir Adarkar – CFO
Background: Uber, Goldman Sachs
Keith Yandell – Chief Business & Legal Officer
Background: Ebay, Walmart eCommerce
Doordash‘s Market Share vs. Competitors
Doordash competes in a crowded market with players like Grubhub, UberEats, and Postmates.
| Company | Market Share | Key Advantages |
|---|---|---|
| Doordash | 33% | Breadth of restaurant selection |
| UberEats | 27% | Urban density |
| Grubhub | 16% | Established brand presence |
Doordash‘s strategy has focused on maximizing selection with partnerships across chains and local restaurants. They have also focused on suburbs and smaller markets often ignored by competitors.
The acquisition of Caviar also provided upscale urban restaurant coverage. This comprehensive selection gives Doordash its edge.
Interacting With Doordash HQ as a Customer, Driver, or Merchant
Contacting Doordash support is easy for customers, drivers, and merchants. Here are some tips:
For Customers
- Call 855-973-1040 for order issues or complaints
- Start a live chat at help.doordash.com for quick resolution
- Email [email protected] for problems requiring investigation
For Dashers
- Call 855-431-0459 for Dasher account issues
- Email [email protected] for questions about onboarding
For Merchants
- Call 650-681-9470 for restaurant account support
- Email [email protected] for inquiries about managing your listings
Reach out via Twitter or Facebook for public posts to get a faster response.
The Last Word
Doordash finds itself in an enviable leadership position today, but faces challenges in sustaining growth and achieving profitability in 2024. Its strategy of offering the widest selection of restaurants across markets has fueled an incredible rise to the top.
This profile provides everything you need to know about Doordash headquarters, leadership team, market position, and how to get the support you need. We‘ll be keeping a close eye on Doordash‘s profitability push this coming year.
