What To Do When DoorDash Doesn‘t Deliver Your Order

Ordering some tasty takeout from DoorDash can really hit the spot when you don‘t feel like cooking. But things go south fast when you‘re eagerly awaiting your food only to realize it never shows up.

While these delivery debacles don‘t happen too often, they can certainly sour your experience when hangry hunger kicks in.

So what should you do if your Dasher straight up doesn‘t deliver your order? Why might this happen in the first place? And will DoorDash give you a refund or credit if they botch your delivery?

Let‘s take a closer look at how to handle these missing meal situations – and how to prevent them from ruining your night.

Key Stats on DoorDash Order Issues

Before diving into what to do about undelivered orders, it‘s helpful to understand how common these issues are:

• 1 out of 100 Deliveries: Approximately 1% of DoorDash orders have a problem where the delivery driver never shows up, according to internal company data
• 31 Minutes Late: On average, late DoorDash orders arrive 31 minutes past the estimated delivery time

So while the majority of DoorDash deliveries successfully make it to their destination on time, delivery hiccups do happen. Usually it‘s a case of the food simply running late, but occasionally drivers run into problems that prevent drop-off altogether.

Why Didn‘t My DoorDasher Deliver My Order?

Wondering how a delivery driver could possibly end up not delivering your food? There are a few common issues that can derail your order:

• App Glitches: The DoorDash app isn‘t foolproof – sometimes glitches cause customer addresses to show incorrectly or orders to appear incomplete
• Restaurant Problems: A restaurant might run out of an item you ordered or even close unexpectedly before your order is ready
• Dasher Emergencies: An emergency situation like a flat tire or accident could prevent your delivery driver from being able to drop off your food
• Wrong Address: The driver took your food to the wrong location, leaving you hungry

While these situations are frustrating, DoorDash has a system to help rectify them…

How to Get a Refund When Your Order Never Arrives

The moment you realize your DoorDash order isn‘t going to make it to your front door, it‘s time to take action:

1. Contact Support: Open a case with DoorDash support in the app or call (855) 431-0459
2. Explain the Issue: Clearly state your order was never delivered and you‘d like a refund
3. Receive Account Credit: DoorDash will issue a refund or account credit for the full order cost

According to DoorDash‘s policies, customers are eligible for a full refund anytime an entire order goes missing or undelivered.

Tips to Prevent Issues with Your Orders

While missing DoorDash orders are generally out of your control, there are a few helpful things you can do:

• Track your order status in the app
• Add detailed delivery instructions
• Opt for "Meet at Door" delivery to confirm your order arrival
• Contact support immediately if something seems off

Taking these proactive measures minimizes chances of a mix-up.

The Takeaway on Missing DoorDash Orders

At the end of the day, problems can and do occur with food deliveries. But DoorDash has fair, consumer-friendly policies in place to make things right.

So if your driver ever ghosts your gyro platter or pho noodles, don‘t panic. Just get in touch with support right away to report the issue and request a refund. Doing so ensures you ultimately don‘t end up paying for a meal you didn‘t eat.

With the steps above, you‘ll be fully prepped the next time your home delivery goes haywire. Now stop thinking about what to do if your order never shows up and start dreaming up what you want to order next!