The Family Dollar Headquarters in 2024 – Your Guide to Contacting Corporate
With over 8,000 stores across 48 states, Family Dollar is one of the leading discount retail chains in the United States. Family Dollar stores are the neighborhood go-to place for affordable household goods, groceries, toiletries, decor, and more. But when issues inevitably arise around purchases, store policies, or employee conduct, customers need to know how to reach the right people at the Family Dollar headquarters.
This comprehensive guide provides insider expertise on all aspects of Family Dollar‘s corporate office in 2024 – from key contacts to headquarters locations and leadership profiles. Read on for clear, solution-oriented advice on resolving your Family Dollar issues.
Key Locations of Family Dollar Headquarters
While Family Dollar‘s official corporate headquarters is in Chesapeake, Virginia, the company does have other key corporate campus locations after being acquired by Dollar Tree in 2015:
Chesapeake, VA: 500 Volvo Pkwy, Chesapeake, VA 23320. This main campus houses the CEO and executive leadership team.
Charlotte, NC: 10935 David Taylor Drive, Charlotte, NC 28262. A new 350,000 square foot office building opened here in 2022 for roles in merchandising, supply chain, store operations and more.
Matthews, NC: 10410 Monroe Road, Matthews, NC 28105. While no longer the official headquarters, this large distribution center and office is still a key campus.
In total, Family Dollar has 12 distribution centers and 9 store support centers facilitating its nationwide operations.
Brief History and Ownership
Founded in 1959 in Charlotte, North Carolina by Leon Levine and Bernie Levine.
Operated as an independent public company until acquired by Dollar Tree in 2015 for $8.5 billion.
While Family Dollar runs independently, Dollar Tree oversees strategic direction as the parent company.
Store Count and Locations
As of 2023, Family Dollar has over 8,000 store locations in 48 U.S. states. Here is a breakdown of Family Dollar‘s store footprint:
- Texas – 1,108 stores (most of any state)
- Ohio – 713 stores
- North Carolina – 663 stores
- Pennsylvania – 615 stores
- Georgia – 538 stores
Additionally, there are around 300 combined store locations co-branded as Family Dollar and Dollar Tree.
| State | Number of Family Dollar Stores |
|---|---|
| Texas | 1,108 |
| Ohio | 713 |
| North Carolina | 663 |
| Pennsylvania | 615 |
| Georgia | 538 |
You can find your nearest store by using the Family Dollar store locator.
Contacting Family Dollar Customer Service
When issues inevitably come up during your shopping experiences, conveniently contacting customer service is key. Here are the best ways to get in touch with a service agent:
Call 1-866-377-6420 to speak with Family Dollar‘s customer service team about questions or issues with purchases, products, pricing, coupons, stores, and more. Average wait times are around 5 minutes.
Use the online contact form on their website to describe your issue. You‘ll be prompted to provide details and a representative will follow up by phone or email within 1 business day.
Try online chat for immediate assistance from a Family Dollar agent. Wait times are usually under a minute. Popular topics include rewards program questions, help with online orders, and product availability.
Send a direct message on social media like Twitter, Facebook or Instagram. Responses typically come within a few hours. Best for general questions.
When chatting with an agent, having your receipt and any pertinent details on hand speeds up helping you reach a resolution.
Reporting Issues with a Family Dollar Employee
Dealing with a rude manager or unprofessional staff? You can report them directly to human resources:
Call 1-800-547-0359, extension 5863 or 5851 to file your complaint with the Family Dollar HR Service Center.
You can also contact Internal Audit at 1-800-547-0359 if your issue pertains to violations of company ethics policies.
Some examples of employee behavior that would warrant contacting corporate include:
- Discrimination or unfair treatment
- Failing to address customer complaints
- Yelling, swearing, or unprofessional conduct
HR will log your report and follow up within a few days. Family Dollar takes all complaints against store management seriously.
Family Dollar Headquarters Leadership
Understanding the leadership team at the Family Dollar headquarters provides helpful context on who oversees the company‘s strategic direction.
- Michael Witynski, President and CEO of Family Dollar and Dollar Tree
- Bob Sasser, Executive Chairman and former CEO
- Kevin Wampler, Chief Financial Officer
- Alasdair James, Chief Merchandising Officer
In total, Family Dollar employs over 60,000 workers including corporate staff, store managers, distribution center employees, and more.
Financial Performance and Store Expansion Plans
In its 2022 fiscal year, Family Dollar reported $33.3 billion in total revenue, representing a 7.6% increase over 2021. The company opened 675 new stores and renovated 1,151 existing locations.
For 2023 and beyond, Family Dollar plans to ramp up new store openings and renovations, targeting over 1,000 new stores per year and 2,500 remodels. The growth will focus on rural areas and smaller metro neighborhoods.
Competitive Landscape
The deep discount retail space is highly competitive. Here‘s how Family Dollar compares:
- Dollar General has over 18,000 stores making it the largest dollar store chain.
- Dollar Tree has over 16,000 locations but focuses more on discretionary purchases.
- Walmart is the retail leader with lower overall pricing but not positioned as a true dollar store.
- Aldi and Save A Lot offer discounted groceries with a more limited selection.
Dollar General is Family Dollar‘s closest competitor in size and offerings, and the two chains frequently open locations in close proximity.
Contacting Corporate – In Summary
With affordable prices across grocery, household essentials, seasonal goods, and more, Family Dollar meets many shopper needs. But when issues come up, getting answers quickly is crucial. Use this guide to understand all the ways to contact the Family Dollar headquarters by phone, online, or social media to resolve your concerns.
