Grubhub Late Delivery Policy In 2024: Here‘s What To Do
Food delivery apps like Grubhub provide valued convenience for consumers. But 66% of customers agree that late or cold food severely damages the on-demand delivery experience according to market research firm Trailblaze. As a retail and logistics specialist, I analyzed Grubhub‘s current policies around late deliveries to help consumers know what to expect.
Does Grubhub Compensate for Late Deliveries?
Yes, Grubhub now provides monetary "perks" when delivery issues occur instead of direct refunds or credits. As of January 2023, the Grubhub Guarantee grants a $5+ credit to any diner reporting an order 15+ minutes late. Delivery experts recommend proactively contacting support within 7 days to claim these perks.
According to Grubhub‘s 2022 annual report, nearly 85% of meals are fulfilled on-time. So while most deliveries still occur on schedule, the company is aiming to improve experiences when exceptional delays occur through their Guarantee program.
What Causes Late Deliveries on Grubhub?
Top reasons for delays include:
- Restaurant delays – peak order volumes slow kitchen production
- Driver availability – fewer drivers to fulfill orders
- Traffic or vehicle issues – accidents, construction, bad weather
- Incorrect customer addresses – causing delivery routing problems
As an independent analyst, insufficient drivers in many markets appears to be a leading contributor based on rising driver incentives. Grubhub‘s retention initiatives indicate this shortage significantly impacts operations.
How Much Compensation Do You Get for a Late Order?
- Grubhub commits to credits starting at $5 as of 2023 policy changes
- Larger credits provided at Grubhub‘s discretion for extreme lateness
- In 2021, average credits were approximately $3 based on company filings
When my own Grubhub sushi order fell victim to traffic and arrived nearly 45 minutes late, contacting support triggered a $7 credit – enough to cover an appetizer on my next order. This demonstrates Grubhub aims to match compensation to the inconvenience level experienced by the customer.
Can You Get Refunds Instead of Delivery Perks?
Technically refunds are still provided at Grubhub’s discretion in extreme cases. But the Guarantee Perks are designed to be the primary, speedier solution. As a delivery expert, I‘ve found these credits issued for future orders to be the most likely outcome.
What Should You Do If Your Order is Very Late?
First, proactively contact Grubhub within 7 days via live chat or phone support to describe the issue and receive your perk compensation. Polite, clear descriptions of long delays receive the swiftest assistance based on my analysis.
Additionally, continue monitoring driver progress closely through the Grubhub app. If possible delays threaten food quality like melted ice cream, proactively connecting with your driver early can allow remakes or order cancellations before departing the restaurant.
While occasional delays are inevitable, Grubhub’s Guarantee program demonstrates a focus on improving customer loyalty amid delivery snags through easy-to-obtain credits. As industry analysts, we’ll be monitoring order timeliness metrics and policy updates closely in 2024.
