Hobby Lobby Return Policy in 2024: Everything You Need to Know
With over 900 stores across the country, Hobby Lobby offers endless options for arts, crafts, home decor, seasonal items, and more. But with such a vast selection, it‘s understandable to have some returns. Here‘s your complete guide to Hobby Lobby‘s return policy in 2024.
Return Policy Basics
Hobby Lobby allows returns and exchanges within 90 days of purchase as long as you have the original receipt. According to the National Retail Federation‘s 2021 Consumer Returns Survey, the average return deadline in retail is 90 days, so Hobby Lobby follows the industry standard.
You can return items to any Hobby Lobby store location. For online purchases, you can return by mail using a prepaid shipping label provided by Hobby Lobby customer service.
Key Facts
- 90 day return window from original date of purchase
- Original receipt required for refunds
- Returns accepted at any store or by mail
- Refunds issued to original form of payment
- Certain exclusions apply – see below
Returning to Physical Stores
To return or exchange an item bought at a Hobby Lobby store, simply bring it and your receipt back to any location.
Hobby Lobby will review the receipt to verify date of purchase and ask you if you‘d like a refund or an even exchange.
If you paid with a check, keep in mind refund checks can take 10-14 business days to be issued per Hobby Lobby‘s check acceptance policy. For other forms of payment like credit/debit cards or gift cards, refunds will be credited immediately.
Pro Tip: Call ahead for large items like furniture or holiday decor to ensure the store can accommodate it.
Online Purchase Return Policy
Items purchased on hobbylobby.com can be returned by mail or in Hobby Lobby stores following these guidelines:
- Items must be unused with original tags and packaging
- Individual products over $250 are considered "bulk purchases" and must be returned via mail
- Shipping/handling fees are non-refundable unless the item arrives damaged or defective
To return online orders by mail:
Contact Hobby Lobby‘s customer service team to obtain a prepaid return shipping label.
Carefully package the return with all original packaging and accessories.
Attach the label and ship to:
Hobby Lobby Returns
7600 SW 44th Street
Oklahoma City, OK 73179
Once received, refunds take approximately 7-10 business days to process back to the original form of payment.
Online Return Rates
According to Optoro‘s 2022 Retail Returns Survey, 24% of merchandise purchased online is returned compared to just 8% of in-store purchases. As more consumers shop online, understanding the process for online returns is key.
Common Exclusions
While Hobby Lobby is quite flexible with returns, some select items cannot be refunded or exchanged such as:
- Clearance merchandise
- Made-to-order custom items
- Opened electronic machines like Cricut and Silhouette
- Artificial Christmas trees over 7 feet tall
- Gift cards
- Jewelry making kits
- Custom framing orders
Carefully review your receipt, as additional exclusions may apply for certain goods like furniture, electronics, etc.
Returning Defective or Damaged Items
If your item from Hobby Lobby arrives defective, broken, or not as described, contact customer service right away at 1-800-888-0321. They will provide details on how to return the damaged merchandise with a prepaid label.
You may need to provide photos of any damage or defects. It‘s best not to throw away any original packaging or parts until the claim is resolved.
Per Hobby Lobby‘s Return Policy, you have 12 months from the date of purchase to report defective, damaged or poor quality items. This allows adequate time to discover any latent issues.
Exchanging Items
Forgot to grab a certain size or color? Exchanges can easily be made without a receipt at Hobby Lobby. However, you will only receive the current selling price, which may be lower than original purchase.
It‘s best to exchange with the original receipt when possible to get a 1:1 swap. Exchanges should be made within the 90 day policy.
Tips for Smooth Returns
- Keep all receipts, tags, packaging
- Return early – don‘t wait until the 90 days are up
- Bring ID if you lost the receipt for a possible exchange
- Inspect items closely before purchase and note any defects
- Review policy exclusions before buying restricted items
The Bottom Line
Hopefully this guide clears up Hobby Lobby‘s return and exchange policy for 2024. As long as your item is unused, you have the complete receipt, and it‘s within 90 days, you should be able to get a refund or exchange without any hassle. Just be aware of exclusions for clearance, custom goods, large items, etc. before purchasing.
