How Do I Get a Refund for FIFA Mobile Purchases?

If you‘ve spent money in the FIFA Mobile game and want your cash back, you do have some options to request a refund directly from Electronic Arts (EA). Here is the best way to get the FIFA Mobile refund process started.

Submitting a Refund Request with EA Support

The most direct method is to visit EA‘s Help website at help.ea.com and find the Contact Us form for FIFA Mobile. Here you can select "Refunds" as your topic and provide details on the purchase.

To have the best chance of success, you‘ll need to explain why you feel FIFA Mobile has failed to meet reasonable expectations. Some valid reasons according to EA‘s "Great Game Guarantee" policy include:

• Technical issues that severely impact enjoyment
• Missing key features that were advertised
• Other problems that make the game unplayable as expected

You‘ll also need to act fast—refund requests must be submitted within 30 days of making the purchase.

Once you submit the form, EA Support will review your request against its eligibility criteria. You should receive a response with the final decision in 3-5 business days.

Taking Advantage of FIFA Mobile‘s Restore Purchases

If you already bought some items or packs in FIFA Mobile that later went missing, try using the "Restore Purchases" function first before seeking a refund.

You can find this under Game Options > Preferences in the settings menu. Tapping "Restore Purchases" prompts the game to check if you made any previous in-app purchases tied to your account. If any are found, those items are automatically returned to your inventory without having to pay again.

What Are the Chances My FIFA Mobile Refund Gets Approved?

Historically, EA has approved about 70% of refund requests for mobile sports titles like FIFA. But your odds still depend heavily on meeting the eligibility conditions around reasonable expectations and frustration of key functionality. Requests for a change of mind or simple dissatisfaction are routinely denied.

Here are a few tips to boost your chance of getting a FIFA Mobile refund approved:

• Provide very detailed explanations of the issues in your request
• Include screenshots/videos capturing glitches or missing content
• Be willing to accept account restrictions or trade bans to prevent abuse
• Ask within 30 days for best results
• Frame complaints around false advertising or basic playability

And if EA Support still denies your request, you do have a couple last resort options:

Why Is It So Hard To Get Refunds in Free-To-Play Games?

The entire business model behind free mobile games like FIFA relies heavily on "whale" players who spend exorbitant amounts on microtransactions. For example, FIFA Mobile earned an estimated $114 million just in 2021—mostly from in-app purchases.

Naturally, EA isn‘t too keen on giving back a cut of those massive revenue streams without good reason. That‘s why its refund criteria is quite limited compared to paid games. Even titles that sell for $60 or more on console/PC platforms will offer more flexible return guarantees.

Mobile publishers also point out how players can earn many in-game rewards for free just by grinding. In their view, buying packs simply helps you progress faster by choice. If you regret those purchase decisions after the fact, that‘s on you as the consumer.

Nonetheless, EA does try to maintain reasonable goodwill through policies like its Great Game Guarantee. Just don‘t expect as much leeway as you might see on other platforms. Free-to-play economics make it essential to restrict refunds to exceptional cases only.

Key Takeaways on Getting FIFA Mobile Refunds

To summarize the key options:

• EA Help Website – Best process for direct refund requests
• Restore Purchases – Retrieve missing items already paid for
• Provide Detailed Proof – Maximize approval odds w/ evidence
• Act Quickly – 30-day window for guarantees

I hope this guide gives you a better consumer perspective on obtaining FIFA Mobile refunds! Let me know if you have any other questions.