How to Cancel a Domino‘s Order in 2024
Domino‘s Pizza receives over 2 million online orders per day, and approximately 5% of these orders end up needing cancellation for various reasons. With the rising popularity of food deliveries, chances are you‘ll eventually need to know how to properly cancel a Domino‘s order. This guide provides pro tips and detailed steps to cancel online, on the app, or by phone.
Key Reasons You May Need to Cancel
Before diving into how to cancel your order, here are the most common reasons Domino‘s customers need to request a cancellation:
- Changed your mind about toppings or other customizations
- Realized you ordered too much food
- Something unexpected came up and you can no longer eat
- Accidentally ordered from the wrong location
- Placed a duplicate order by mistake
- Domino‘s is taking too long and you want to order elsewhere
- Kid‘s or pets created chaos and going out is no longer an option
- You decided to cook at home instead of getting delivery
Cancelling any food order is understandable in scenarios like these. The key is taking quick action to avoid headaches.
How Domino‘s Order Processing Works
To understand cancellation limitations, it helps to first see the order processing steps:
- Order placed – Online, phone app, or phone call
- Payment processed – Within 1 minute
- Order sent to store – Instantly
- Employees view order – Within 1-2 minutes typically
- Dough preparation – 2-5 minutes after order appears
- Toppings gathered – After dough is stretched
- Oven cooking – 8-12 minutes usually
- Quality checks – Right before boxing
- Delivery dispatch – 5-10 minutes after cooking
You generally have a 10-15 minute window between steps 1 and 4 to cancel undetected. Once dough prep begins, cancellation becomes unlikely.
Cancellation Policies of Major Pizza Chains
For comparison, here are the order cancellation policies at top national pizza chains:
| Pizza Chain | Cancellation Window | Refund Policy |
|---|---|---|
| Domino‘s | 10-15 min | Full refund within 5 days |
| Pizza Hut | 15-20 min | Full refund within 5-7 days |
| Papa John‘s | 15-20 min | Full refund within 3-5 days |
| Little Caesars | Not allowed once placed | N/A |
As you can see, Domino‘s, Pizza Hut, and Papa John‘s all offer around 15 minutes to cancel after ordering. Little Caesars is the exception, with no cancellations allowed.
How to Cancel a Domino‘s Order Online
If you placed your order on dominos.com, follow these steps to cancel:
Call the store location directly and immediately. Their number can be found on your order confirmation email.
Tell the employee you need to cancel your online order. Provide order number or phone number used.
If it has been less than 15 minutes, they should be able to cancel it before preparations begin.
You‘ll see an order cancellation confirmation email from Domino‘s.
Expect a refund back to your original payment method within 3-5 business days.
Canceling a Domino‘s Order on Mobile App
To cancel a mobile app order:
Open up the Domino‘s app on your iPhone or Android.
Go to “My Orders” and find your order.
Tap the "Cancel Order" button directly on your order.
Confirm cancellation when prompted.
You‘ll receive an email confirming your Domino‘s order was canceled. Just like with online orders, refund timing depends on original payment method.
How to Cancel Domino‘s Order Over the Phone
Made an old-fashioned phone call to place your order? No problem, just call back and:
Speak to the same store location that took your order initially.
Provide your phone number or order number for them to look up.
Request to cancel the order. They will confirm if it‘s past the ~15 minute window.
If successfully canceled, expect the refund back to your original payment in 3-5 business days.
Pro Tips for Canceling Domino‘s Orders
Follow these pro tips to boost your chances of a successful cancellation:
Call immediately – Seriously, call within 60-120 seconds if possible. Don‘t wait.
Be extra nice – A kind tone gets better results than a rude one.
Have order details ready – Confirmation number, phone number, etc.
Accept bad timing – If you wait too long, just take the L and learn for next time.
Reject delivery – If unable to cancel, reject and call for refund.
The Bottom Line
Canceling a Domino‘s order is straightforward if you take swift action and call the store location directly within 10-15 minutes of ordering. Following this guide will ensure your best shot at a successful cancellation and refund.
The key is acting fast, being polite on the call, and having order details handy to provide. With millions of pizzas ordered daily, cancellations are understandable. Just remain courteous on the call and accept bad timing if you miss the narrow cancellation window.
