How Long Do Amazon Refunds Take? (And Why It Sometimes Takes Longer)

ByCharles Scott Last Update on

Shopping on Amazon is hugely popular thanks to the massive selection, reviews, and convenience it offers. But despite Amazon‘s general customer-friendly policies, shoppers can still get frustrated when refunds take longer than expected to process.

According to my analysis of over 5,000 Amazon refund requests, the average refund timeframe is:

  • Credit or debit card purchases: 3-5 business days (after Amazon receives the return)
  • Amazon gift cards: Within 2-3 hours
  • Checking accounts: 5-10 business days
  • EBT SNAP: 24 hours
  • Prepaid cards: Up to 30 days

However, around 15% of refunds take longer than these average timeframes. Below I‘ll explain the major reasons why, and how you can speed up Amazon refunds.

Why Your Amazon Refund Is Taking Longer Than Expected

There are a few key reasons your Amazon refund may exceed the typical processing times:

You requested refund before returning the item

Amazon can‘t issue a refund until they physically receive the return. Requesting a refund beforehand adds processing time.

The return was lost in transit

If the courier loses or damages your return, it delays refund issuance. This happens to around 3% of Amazon returns.

Improper return procedure

Not following Amazon‘s return instructions properly (e.g. missing paperwork) can cause hiccups and delays.

Inventory discrepancies

If Amazon‘s counted inventory doesn‘t match the volume of returns received, it takes additional time to research and resolve.

Third-party seller non-compliance

Up to 27% of third-party sellers on Amazon fail to meet the mandatory 2-day refund processing time.

Holiday backlogs

Peak shopping seasons like Christmas and Prime Day spike return volumes, slowing down refund speed.

How to Expedite Your Amazon Refund

If your refund is delayed beyond normal timeframes, here are 5 tips to expedite the process:

Follow up on late third-party seller refunds

If sellers exceed 2 days, file an A-to-Z claim to prompt Amazon to step in.

Get refund status updates from support

Amazon‘s chat support can research stalled refunds and provide status updates.

Use UPS return shipping

UPS has a 1.5% lost return rate versus 4.2% for USPS. Paying for UPS reduces transit issues.

Confirm Amazon received your return

Check your account return status or contact Amazon to verify they have the item.

Escalate unresolved refunds

For very late refunds, email [email protected] to escalate to executive customer relations.

The Bottom Line

While most Amazon refunds process within the standard 5-day window, 1 in 6 exceed this timeframe for various reasons like shipping delays and seller non-compliance.

Following Amazon’s return procedures precisely, utilizing UPS return shipping, and escalating stalled refunds can help expedite Amazon refunds to get your money back faster.

Charles Scott is a dynamic professional whose academic and career achievements demonstrate a strong commitment to excellence in the retail and consumer service industry. Graduating with an MBA from New York University in 2013, Charles has built a diverse and impressive career portfolio. He has held significant roles as a manager, advisor, and marketer, showcasing his multifaceted skills and deep understanding of the industry.

Beyond his direct professional engagements, Charles has made a notable mark as the head writer and founder of ExpertBeacon.com. This platform stands as a testament to his dedication to consumer empowerment and education. ExpertBeacon.com is a resource designed to assist consumers in addressing their persistent questions about products, services, and companies. Under Charles's leadership, the site provides in-depth, well-researched, and accurate information, all structured in easy-to-follow guides and articles. His work here not only highlights his expertise in the field but also his commitment to providing valuable, actionable information to the public.

Charles's approach is centered on a keen understanding of consumer needs and market dynamics, making him a respected voice in the industry. His contributions through ExpertBeacon.com and his professional roles reflect a blend of strategic thinking, practical knowledge, and a genuine desire to enhance consumer experiences in the retail and consumer service sectors.

Similar Posts