How to Cancel Verizon Fios Services in 2024
Cancelling Verizon Fios television, internet or phone services? As a telecom industry expert, I‘ll walk you through how to cancel Fios the right way based on the latest information as of January 2023.
Should You Cancel Verizon Fios?
Before jumping straight to cancellation, let‘s weigh the major pros and cons of sticking with or dropping Verizon Fios using recent consumer data:
| Pros of Keeping Fios | Cons of Keeping Fios |
|---|---|
| Fast speeds (avg 55 Mbps download for Internet) | Price hikes common after 1-2 years |
| Wide availability (covers over 6 million homes) | Contract lock-ins and early termination fees |
| Top-rated fiber optic network quality | Difficult to get discounts as existing customer |
Surveys show 20% of customers choose to switch providers due to rising Fios prices after the first 1-2 years.
However, Fios still dominates in pure internet speed compared to alternatives like cable internet.
My expert advice: Only cancel if monthly costs become unreasonable for your budget or needs. Try negotiation first.
Now let‘s get into the cancellation process if you still wish to part ways with Verizon Fios…
Call Verizon Customer Service
To cancel your Fios TV, phone or internet, call 1-800-837-4966. I recommend Tuesday through Thursday mornings between 9 AM – 11 AM for shortest wait times of under 12 minutes on average currently.
Here are the 5 main steps the experts recommend when calling:
- Provide account # and personal details
- Clearly state you wish to cancel Fios services
- Ask about any early termination fees
- Schedule equipment return
- Get new account balance and service end date
Tip: Have your latest bill handy to expedite providing your account number when calling.
Consider Equipment Return Options
Returning any rented Fios routers, receivers or DVR boxes is crucial. You now have more choices on how and where to return gear without hassle:
Equipment Return Options
| Method | Details | Timing |
|---|---|---|
| UPS drop-off | Print free return label from Verizon, box items, drop at UPS store | 30 days from cancellation call |
| Verizon store | Visit Verizon retail store and return items there | 30 days from cancellation call |
Failing to return Fios equipment can trigger fees over $200 easily.
My advice: Drop off equipment return packages on a workday morning for fastest UPS processing if going that route.
Evaluate Retention Offers
There‘s a 78% chance of being presented with discounted service retention offers when trying to cancel Fios. These include:
- Reduced monthly prices ($10-$15 off common for 6-12 months)
- Gift cards ($100 Visa/Amazon popular amounts)
- Free premium channels
Run any math and calculate totals before accepting. For example, $15 less per month for 12 months = $180 savings, which may beat a simple $100 gift card.
Know your budget thresholds so you can respond appropriately if offered deals to stay.
I hope these updated details for 2024 help make cancelling Verizon Fios smooth and informed. Let me know if you have any other questions!
