How to Cancel Your ASOS Order in 2024 (All You Need to Know)
Ordering fashion online gives convenience but inaccuracy still happens. According to retail analysts, approximately 15% of ASOS shoppers cancel orders due to sizing issues or changing preferences. If you need to cancel an ASOS order, this comprehensive guide will outline everything you need to know.
Requesting an Immediate ASOS Order Cancellation
As an online fashion leader, ASOS prioritizes fast order fulfillment. Therefore, cancellation windows are tight. Here are the timed cancellation methods available:
| ASOS Order Cancellation Method | Time Limit |
|---|---|
| ASOS Instant Delivery | 15 minutes from order confirmation |
| Next Day Delivery | 15 minutes from order confirmation |
| Evening Next Day Delivery | 15 minutes from order confirmation |
| Nominated Day Delivery | Up to 2 days before delivery date |
| Standard Delivery | 60 minutes from order confirmation |
| ASOS Marketplace | 10 minutes from order confirmation |
To request an immediate cancellation:
- Log into your ASOS account
- Navigate to "My Orders"
- Select the order and click "Cancel" if still available
Note: If you do not see the cancellation option, unfortunately your window has expired. At this point, ASOS cannot void the purchase.
According to analysts, ASOS ships most orders to the warehouse within 90 minutes. This rapid processing time allows 1-2 day delivery but limits cancellation flexibility.
Explaining ASOS Cancellation Impacts and Refund Speed
Once ASOS receives a timely cancellation notice, your refund will initiate based on original payment details:
- PayPal: Funds released within 5 working days
- Debit/Credit Card: 10 working days for bank to process
- Gift Card: Balance reloaded within 72 hours
- Klarna: Updated invoice in 24 hours
Per finance experts, banks can take 7-10 days settling reversed charges. Unfortunately, retailers like ASOS cannot expedite this process. However, if your refund is still pending after 10 working days, contact ASOS for assistance.
Special Case: Canceling ASOS Marketplace Orders
ASOS features an integrated Marketplace allowing independent sellers to list products. Use caution when purchasing from Marketplace sellers, as ASOS does not guarantee these third-party goods.
However, you can cancel Marketplace purchases if unshipped:
- Access "My Marketplace" then "Purchases"
- Locate order and select ”Cancel"
- Leave cancellation reason for seller
Once Marketplace orders ship, you must arrange returns directly with the seller if needed per standard policy.
Understanding ASOS‘s Order Cancellation Rights
Please note ASOS reserves the right to cancel any order without consent due to:
- Out of stock inventory
- Mismatched customer payment details
- Declined payment authorizations
Review all ASOS policies here before ordering.
Final Thoughts
I hope this detailed guide gives you confidence navigating ASOS order cancellations. Feel free to reach out with any other questions!
