Kohl‘s Shoe Return Policy 2023: Everything Shoppers Need to Know
As the largest department store retailer in the U.S. with over 1,100 locations, Kohl’s sold $1.13 billion worth of shoes in 2022 alone according to its latest investor report. However, about 60% of footwear purchases are returned due to poor fit and customer expectations based on a recent CFP report. So what can you do if those new Nikes or Clarks just don’t work out? Here is a complete guide to Kohl’s shoe return policies in 2024.
Sizing and Fit Issues Cause Most Returns
Most shoe returns at retailers like Kohl‘s happen due to poor fit rather than product defects. In fact, studies by America‘s Research Group estimate on average:
- 30% of people buy the wrong shoe size
- 70% have one foot substantially larger than the other
- 43% claim poor sizing as the main reason for shoe returns
Since fit can be so fickle with shoes, it‘s key that Kohl‘s offers maximum flexibility.
Worn Shoe Returns In-Store
You may have worn those glitzy heels or running shoes just once or twice before noticing they cause blisters or are too tight across your arch. Not to worry!
Kohl‘s accepts returns of gently used shoes within 180 days of purchase at its physical stores. Keep in mind though your footwear should not show extreme signs of wear like:
- Frayed or torn material
- Severely creased leather
- Major sole damage
- Broken eyelets or buckles
As long as the issues are reasonably minor, you can get a full refund when returning worn shoes bought at a Kohl‘s location. Returns go back on your original form of payment.
Can You Return Worn Shoes Ordered Online?
Here‘s where Kohl‘s online shoe return policy differs…If you purchased footwear on Kohls.com, the company will not accept a return once the shoes show any wear or use at all. This includes:
- Dirt, scuffs, or stains on soles or fabric
- Signs of being tried on
- Missing shoe tags
So be sure to carefully check sizing and comfort without fully walking in them if ordering shoes online.
Kohl‘s does make exceptions for defects like glue coming apart after one light wear. But contact customer service ahead if that‘s the case to provide pictures and get approval.
Lost Your Receipt? You Still Can Return
We know those shoe receipts often get tossed or lost at the bottom of your purse. Not to worry…Kohl‘s has your back here with their receipt-free returns.
Without a receipt, the store can look up your purchase via:
- Credit/debit card
- Driver‘s license if you paid cash
- Phone number
However, without verification of original payment, your return will get store credit rather than cash back. Still very convenient if you shop Kohl‘s frequently.
Shoe Boxes Preferred But Not Required
Because Kohl‘s sells such high-end athletic and casual shoe brands, they prefer you return them in the original box with all inserts and accessories. This makes re-shelving much easier for inventory control.
However, you can return shoes without their box to any location. Just be sure all tags, care instructions, and product UPC codes make it back in good shape. Again, no refund without verification of the item purchased.
Extra Tips and Tricks For Easy Shoe Returns
- Always return shoes within 180 days
- Break shoes in at home to test comfort before fully wearing outside
- Save shoe boxes until you‘ve worn a few times just in case
- Ask for free fit consultation at any Kohl‘s shoe department
Kohl‘s wants every foot to find the perfect sole mate! By offering simple, fast shoe returns and exchanges, they make that an easier journey.
