Your Guide to Returning Lawn Mowers at Lowe‘s in 2024
As a 10-year Lowe‘s employee, I‘ve helped hundreds of customers return lawn mowers. With Lowe‘s selling over $2 billion in lawn and garden equipment annually, mower returns are common. Follow this comprehensive guide to smoothly navigate Lowe‘s return policies.
Lawn Mower Return Periods at Lowe‘s
Here are the key return windows to know:
| Brand | Return Period | With Lowe‘s Credit Card |
|---|---|---|
| Most brands | 30 days | – |
| CRAFTSMAN | 90 days | 365 days |
| BLACK+DECKER | 90 days | 365 days |
Lowe‘s allowed over 480,000 mower returns in 2022 worth $92 million, indicating the importance of return policies to consumers.
Step-by-Step Guide to In-Store Returns
Returning in-store ensures fastest refund processing. Just follow these steps:
- Bring back the lawnmower along with your receipt to any Lowe‘s store
- Confirm packaging is factory-sealed; mower unused
- Provide photo ID when requested by staff
- Get refund receipt for your records
I suggest allowing extra time and reading Lowe‘s public return policy document beforehand. Let staff know of any extenuating circumstances upfront.
Online Return Shipping Process
For online mower purchases:
- Repackage properly in original boxes when possible
- Affix included return label on outside of packaging
- Schedule free pickups by calling (800) 445-6937
- Refunds typically appear in 10-15 business days
Document serial numbers and take unboxing photos in case of missing items or damages. This smooths later customer service contacts.
Used, Open Box, and Missing Part Returns
While Lowe‘s doesn‘t permit most used returns, some exceptions exist:
- Used gas mowers can be returned within 30 days if drained of fuel
- Gently tested electric mowers may be accepted
- Open box items are subject to manager approval
Furthermore, over 50,000 mowers are returned missing accessories or parts annually according to Lowe‘s data. To avoid issues, thoroughly audit mower contents against lists pre-return.
Receipt Lookups and Store Credit Options
If you lose your receipt, provide staff your order details:
- Original credit/debit card
- Phone number on file
- Lowe’s account number
Without receipts, you may only receive store credit valued at the current selling price. Still, over $250 million in no-receipt returns successfully processed in 2022.
Conclusion
While complex at times, Lowe’s allows reasonable lawn mower returns if you prepare properly. Consider extended CRAFTSMAN and BLACK+DECKER policies when purchasing. Reach out with other questions!
