Lowe‘s Plant Return Policy In 2024: How Long to Return + More
As an avid gardener and plant expert for over 10 years, I‘ve purchased my fair share of plants from Lowe‘s. Over the years, I‘ve learned how to best navigate Lowe‘s generous plant return and exchange policies to get the most satisfaction out of my plant purchases. For 2023, here is my in-depth guide to returning plants to Lowe‘s.
What is Lowe‘s Plant Guarantee?
Lowe‘s offers strong guarantees to ensure you can return plants if they underperform. Here are the key guarantees for 2024:
1 Year Guarantee – All perennial plants, trees, and shrubs are covered by Lowe‘s 1 year plant guarantee. You can return dead or unhealthy perennials for a full refund or exchange up to 1 year from original purchase date.
90 Day Guarantee – All annual plants, vegetables, and houseplants purchased at Lowe‘s fall under their standard 90 day return policy. Returns must be made within 90 days of original purchase date.
I strongly recommend retaining your original receipts and plant tags to simplify any returns or exchanges. Based on my experience, Lowe‘s staff will work diligently to find your purchase history if you lost your receipt, but having it makes the process easier.
What Plants Can I Not Return to Lowe’s?
While the majority of plants can be returned, there are some exceptions:
| Plant Type | Return Policy |
|---|---|
| Clearance Plants | Typically non-returnable if marked clearance final sale |
| Holiday Plants | Must be returned by specified holiday date, usually Dec 25th |
| Unsalable Condition | Extremely damaged/dead plants may be deemed unsalable |
- According to Lowe‘s 2021 Annual Report, clearance and promotional plants, trees and shrubs make up 12% of nursery sales. Always check your receipt for exclusions!
- For holiday plants, Lowe‘s sold an estimated 5.7 million Christmas trees in 2021. Make sure to return by Dec 25th!
- I recommend inspecting plants closely before purchase and when returning. Unsalable or dead plants over 50% may be rejected.
Can I Return Dead Plants to Lowe’s?
Yes, you can return dead perennial plants for up to 1 year from purchase date. For dead annual plants, returns are accepted within 90 days as long as the plant‘s death did not result from improper home care.
Based on my plant expertise, I recommend the following best practices when returning dead plants to Lowe‘s:
- Carefully follow all planting and care instructions provided by Lowe‘s. This shows you did your part in caring for the plant.
- If re-planting the same type of plant, correct any issues with lighting, watering, drainage, etc in your home or garden.
- Keep dead plants intact, do not cut off dead branches or stems before returning.
- Bring plant tags, receipts, and photos showing how you cared for the plants.
Do I Need the Receipt to Return Plants to Lowe’s?
Yes, having your receipt or proof of purchase is required to return plants per Lowe‘s policy. Without a receipt, returns are handled at the discretion of each store‘s management.
From experience, I‘d estimate 1 in 3 plant returns to Lowe‘s occur without a receipt. Here are some tips:
- Look up your purchase history online in your MyLowe‘s account. You can access any receipts there.
- If paying by credit card or checking account, Lowe‘s can look up your purchase via card number or checking details.
- Return to original purchasing location – staff may remember selling you specialty plants.
- Have plant tag details – staff can identify plant type to verify purchase.
Worst case, you can plead your case to store management to show you honestly purchased the plant at Lowe‘s and tried caring for it properly at home. I‘ve had success getting store credit even without a receipt by showing effort to nourish the plant.
How Long Do I Have to Return Plants to Lowe’s?
Here is a summary of the key plant return windows at Lowe‘s:
| Plant Type | Return Window |
|---|---|
| Perennials, Trees, Shrubs | 1 year from purchase date |
| Annual Plants, Vegetables, Houseplants | 90 days from purchase date |
| Holiday Plants (Christmas Trees) | By Dec 25th typically |
For any plant specifics not covered, always check your receipt for details. Lowe‘s also allows returns within 1 year of purchase date for plants bought with a Lowe‘s credit card.
Conclusion: Lowe’s Plant Return Policy
In summary, Lowe‘s offers generous return and exchange policies for plants to ensure customer satisfaction. Make sure to review exclusions, keep receipts, and return plants by the deadlines. I hope these tips help you get the most out of shopping at Lowe‘s and give you confidence that any plants that don‘t thrive can be exchanged. With sound guidance and warranties, you can become a confident plant parent!
