Lowe‘s Price Adjustment Policy In 2024: Everything You Need to Know
With over 2,200 home improvement stores across North America, Lowe‘s is undeniably one of the leading retailers in the industry. They offer consistent deals and discounts to draw in savvy shoppers looking for the best bang for their buck.
One way Lowe‘s provides value is through their flexible price adjustment policy. As a consumer expert, I‘ve done extensive research into how this policy works, when it applies, and how you can maximize savings using it in 2024.
Here‘s an overview of Lowe‘s price adjustment policy:
- Eligible for adjustments within 1 day of original purchase
- Must provide original receipt + proof of current lower price
- Applies to both Lowe‘s and competitor pricing
- Can request in-store or through Customer Care online/phone
This policy sets Lowe‘s apart from competitors with longer adjustment windows like Home Depot‘s 30 days. It gives customers a price guarantee without having to rigorously track prices.
According to a survey by SoftwareAdvice, 68% of consumers say price matching policies positively influence their retail loyalty. This adjustment policy likely contributes to Lowe‘s high marks for value and customer satisfaction.
When does Lowe‘s offer price adjustments?
You can get an adjustment from Lowe‘s in two scenarios:
Lower internal pricing: Lowe‘s lowers the price on an item you already purchased.
External competitor pricing: You find a lower price from a competing retailer on an identical, in-stock item.
This covers you both for sales and price matches, without requiring stressful price tracking.
Price Adjustment Policy Details & Exclusions
While flexible, Lowe‘s price adjustment policy does come with some limitations. Here are key details and exclusions to be aware of:
Adjustments only given for in-stock merchandise. Out of stock or discontinued items not eligible.
Applies to most products – some exclusions like services, gift cards, and special financing offers.
Cannot combine with other discounts like military, employee, or coupon pricing.
Price must be verifiable – pricing errors excluded.
| Eligible | Not Eligible |
|---|---|
| Appliances | Clearance items |
| Bath | Services |
| Building Materials | Free items |
| Tools | Bundled packages |
| Flooring | Financing offers |
| Paint | Items out of stock |
How To Get Lowe‘s Price Adjustment In-Store
If you catch a lower price shortly after purchasing at Lowe‘s, here are the steps to get an in-store adjustment:
Visit the same store where you originally purchased your items.
Bring original receipt and proof of lower pricing from Lowe‘s or competitor.
Ask customer service for a price adjustment and provide documentation.
They will verify pricing and issue refund for difference.
Getting the adjustment at the original store ensures the system can find your purchase record and process the refund or credit immediately.
Adjusting Prices Online Through Lowe‘s Customer Care
You can also request Lowe‘s price adjustments for online purchases without visiting a store:
Contact Customer Care via online chat, email (at [email protected]) or call 1-877-465-6937.
Provide order number, item purchased, and proof of lower pricing.
Customer service will verify details and process adjustment remotely.
Refund will be issued to your original payment method.
I recommend contacting Customer Care soon as possible, since you only have 1 day from purchase to request adjustments. Have documentation ready for a speedy refund.
Competitors Lowe‘s Price Adjustment Policy Matches
Lowe‘s allows price adjustments based on lower prices from both brick-and-mortar and online competitors. Some of the major retailers they‘ll match include:
- Home Depot
- Ace Hardware
- Walmart
- Amazon
- Wayfair
- Menards
- Target
They also match local competitors and hardware stores in your area. It never hurts to ask!
Price Adjustments Are Only Valid Within 1 Day of Purchase
The major caveat of Lowe‘s policy is the short 1 day window for price adjustments. You must act quickly to get a refund when you spot lower pricing.
Set a reminder to re-check prices and request your adjustment as soon as possible. This narrow window helps Lowe‘s limit financial losses from adjustments.
Conclusion: Adjust Prices Quickly for Savings
Lowe‘s price adjustment policy offers exceptional value by allowing customers to get the best possible pricing within a 1 day span. Take advantage by:
Checking new sales and competitor prices shortly after large Lowe‘s purchases
Having receipts and proof ready to request adjustments quickly
Knowing exclusions like out-of-stock items and bundles
Visiting your original store or contacting Customer Care right away
With competitive pricing practices like this, it‘s no wonder customers are drawn to Lowe‘s for their home improvement needs. A bit of research can help you maximize savings with their adjustment policy.
