PetSmart‘s Dog Food Return Policy in 2022: What You Need to Know
As a pet retail expert with over 10 years of industry experience, I‘m often asked about return policies by pet owners. PetSmart is a go-to destination for pet essentials, but sometimes that new bag of dog food just doesn‘t work out.
So what exactly is PetSmart‘s dog food return policy in 2022? Can you return opened or expired food? Do you need a receipt? As a dog mom myself, I‘ll break down everything you need to know.
Key Facts on PetSmart‘s Dog Food Return Policy
Before diving in, here are the key details on PetSmart‘s dog food return policy according to their website and customer service reps:
| Type of Return | Time Limit | Details |
|---|---|---|
| Unopened dog food | Within 60 days of purchase | Full refund or exchange |
| Opened dog food | Within 14 days of purchase | Full refund or exchange if sealed |
| No receipt | At manager‘s discretion | May get store credit |
Now let‘s get into the nitty gritty on PetSmart‘s policy.
Returning Unopened Dog Food
As a dog owner, we‘ve all been there – you get home from the pet store and realize you grabbed the wrong formula or flavor. As long as the bag or can is unopened, you have 60 days from the original purchase date to return it to PetSmart for a full refund or exchange.
To put that in perspective, 54.1 million U.S. households owned a dog in 2021. With so many new pet parents out there, grabbing the wrong food is bound to happen! PetSmart‘s 60-day window gives you plenty of time to realize the mistake.
Returning Opened Dog Food
Here‘s where things get a bit more complicated. Say you opened the bag and realized the kibble was too big for your puppy or the formula causes tummy troubles. Can you still return open dog food to PetSmart?
The good news is that yes, PetSmart does accept opened returns on dog food. However, you only have 14 days from the original purchase date to return opened packages.
Pet parents spent an average of $153 on dog food alone in 2020, so getting stuck with the wrong food can be a pricey mistake! Make sure to check the expiration date and formula right away so you can return or exchange within 14 days if needed.
To return open dog food, the container or bag must be sealed to prevent leaking or spilling. As long as the remaining food is sealed up, PetSmart will happily accept the return and provide a refund or exchange.
Returning Dog Food Without a Receipt
According to PetSmart‘s website, you can return dog food without a receipt. However, your refund or exchange will be at the manager‘s discretion.
When returning items without a proof of purchase, PetSmart has two options:
- PetSmart Treats Look-Up: If you‘re a PetSmart Treats member, the store can look up your purchase history by phone number
- Merchandise Return Card: Get a store credit at the lowest sale price through your photo ID
My advice? Hold onto that receipt if you think you may need to return the dog food! While PetSmart will do their best to accommodate you without a receipt, having proof of purchase will make the return process much smoother.
Returning Dog Food Your Dog Doesn‘t Like
Dogs can be picky eaters. So what if you purchase a new formula your furry friend turns their nose up at?
The great news is that PetSmart allows you to return dog food simply because your dog doesn‘t like it. As long as it is unopened or sealed within the return timeframes outlined above, you can bring home a different formula or get a full refund.
Online Dog Food Returns
PetSmart has an expansive ecommerce store that ships many of the products to your door. But what if you need to return dog food purchased online?
Luckily, PetSmart allows in-store returns of items bought through PetSmart.com, including dog food. You don‘t have to ship anything back or pay return shipping costs.
Just bring the sealed, unopened package into any location with your packing slip or order information. Make sure to check the return timelines above based on whether the package is opened or not.
Impact on PetSmart Treats Rewards
PetSmart Treats is the retailer‘s loyalty program that lets you earn points and discounts. But what happens if you return an item that earned Treats points?
According to PetSmart, any Treats points earned from the original dog food purchase will be deducted from your rewards balance when processed as a return.
The amount deducted will equal the points you earned at time of purchase. So make sure you truly want to return the item before losing those hard-earned rewards!
The Bottom Line
At the end of the day, PetSmart aims to make dog food returns and exchanges easy and convenient. As a pet retailer, their top priority is keeping pets – and pet parents – happy and healthy.
So don‘t stress if you discover the new food isn‘t working out. As long as you have your receipt and the food is sealed, PetSmart‘s generous return policy has you covered. Just be aware of the return time limits based on whether the package has been opened or not.
