Shein Return Policy in 2024: Everything You Need To Know
Shein is rapidly becoming one of the most popular ecommerce fast fashion retailers. But with its low prices comes concerns about quality and fit when buying clothing online.
That‘s why Shein stands out with one of the most lenient and flexible return policies in the industry. According to recent data, Shein‘s return rate is estimated at around 30%, higher than the average online apparel retailer.
This liberal policy aims to reduce friction for the customer and encourage higher purchase volumes. As an expert in ecommerce and consumer behavior, I analyzed Shein‘s return policy and have all the details you need to know for 2024.
A Generous 45 Day Return Window
Shein allows returns within 45 days of delivery, which is extremely generous compared to competitors like Zara and H&M. Below is a comparison of major fast fashion return policies:
| Retailer | Return Window |
|---|---|
| Shein | 45 days |
| Zara | 30 days |
| H&M | 30 days |
With almost a month and a half to evaluate Shein orders, customers can take time to ensure the fit and quality is up to their standards before the return window closes.
Returns Available Despite Missing Tags
According to Shein‘s policy, a tag must be attached to clothing for returns to be approved. However, based on customer reports, Shein still accepts returns on items without the original tag.
This leniency accommodates situations where tags have been accidentally removed or clothing needs to be washed before assessing fit. Still, Shein recommends returning items with tags when possible for a smoother process.
Quality and Fit Are Common Return Reasons
Due to the delicate nature of many Shein items, quality and fit issues are among the top reasons for returns. Some statistics indicate that up to 25% of Shein orders are returned due to sizing problems.
Further, because Shein partners with third-party sellers, there can be inconsistencies in fabrics and stitching. I advise customers to carefully read item descriptions and review photos, and size up for irregular designs. Exchanges for a different size are also accommodated under Shein‘s policy.
Steps To Return An Item
The process to return Shein orders bought directly from their website includes:
- Login to your Shein account
- Under "My Orders", select the order with the item to return
- Click "Return" next to the item and choose a return reason
- Print the autogenerated return shipping label
- Package up item securely and attach label
- Drop off return package at UPS or USPS location
Receive Refunds Within 1-2 Weeks
Once the returned item reaches Shein‘s warehouse, it typically takes 5 business days for them to process the refund. Customers then receive the refund within 1-2 weeks of Shein receiving the return.
Refunds are issued via the original payment method, or as Shein wallet credit if paid with gift card.
Final Thoughts
Shein‘s return policy stands out for its generous 45-day window and flexibility to accept even tagless returns. By accommodating quality and fit issues common with online clothing purchases, Shein reduces friction for the customer.
Just be sure to abide by the return window and requirements for specific products like intimates and swimwear. Reach out to Shein‘s 24/7 customer service for any other return questions.
