What To Do If UPS Delivers Your Package To The Wrong Address In 2024

Waiting anxiously for a package delivery only to find out it was delivered to the wrong address is one of life‘s biggest frustrations. According to UPS, approximately 1-5% of packages are misdelivered each year. With over 5.5 billion packages shipped annually, that‘s tens of millions of disappointed customers!

Trust me, I‘ve been there. Staring out the window all day waiting for that new gadget to arrive, only to get a "delivered" notification and find…nothing. No package in sight!

If this happens to you in 2024, take a deep breath. This guide will walk you through exactly what to do step-by-step so you can get your package back promptly with minimal headaches.

Step 1: Verify The Address Error Is On UPS‘s End

Before taking any other actions, double check with the sender that the address on the shipping label matches your address exactly. There‘s a small chance their team made a typo which led to the incorrect delivery.

However, if the sender confirms the address on the label is 100% accurate, then the error clearly occurred during UPS‘s delivery process. Time to move on to step 2!

Step 2: Contact UPS Immediately To Report The Issue

Call 1-800-742-5877 or use UPS‘s online support form to report the misdelivery right away. Have your tracking number, delivery address, and any other relevant details ready to provide.

Calmly explain the situation that your package was delivered to the wrong place. UPS agents deal with these calls daily, so don‘t worry about getting flustered. They‘ll be able to launch an investigation swiftly.

Step 3: Give UPS A Few Business Days To Track Down The Package

UPS typically takes 2-4 business days to look into wrong address deliveries and pinpoint the location of your package. I know, the waiting is agonizing, but try to be patient.

You can potentially speed up the investigation by providing any additional delivery details you have, like the supposed receiving address, delivery time/date, etc. Give UPS all the clues you can!

Step 4: File A Claim If The Package Isn‘t Found After 1 Week

If a full week goes by after your misdelivery report and your package is still missing, it‘s time to escalate. You‘ll need to file a formal claim with UPS to get compensation.

Have your tracking number, declared value, and all documentation related to the purchase ready. Claims take 8-15 business days to process due to the detailed review required.

Step 5: Receive Your Compensation

If UPS determines the misdelivery was their error, your claim is likely to be approved. You‘ll receive an email asking for payment details to deposit your compensation funds. Payouts are typically completed within 3-5 business days after approval.

However, if UPS finds the address error was not their fault, they may deny the claim. In this unfortunate scenario, you‘ll need to seek compensation from the sender directly.

What To Do If You Receive Someone Else‘s UPS Package

If a UPS package with someone else‘s name on it wrongly shows up at your house, contact UPS immediately to arrange retrieval. Refrain from opening or keeping the package.

I don‘t recommend attempting to deliver a mis-shipped package yourself either. UPS needs to handle rerouting the package professionally for legal reasons. Just hold it securely until the courier can come pick it up.

Let‘s Summarize The Steps To Take:

Having a UPS delivery end up at the wrong place can be seriously frustrating, but try to stay calm. By following this guide, you‘ll be equipped to get the situation resolved as quickly and smoothly as possible!