Walgreens Makeup Return Policy 2023: Everything You Need to Know
As one of the biggest drugstore chains in the U.S. with over 9,000 retail locations, Walgreens sells an incredibly wide range of makeup products. But finding the perfect foundation, eyeshadow, lipstick, or other cosmetics that works for your skin and personal style can be tricky and require some trial and error.
Fortunately, Walgreens offers a flexible return and exchange process for all makeup items. Here is my in-depth guide for Walgreens‘ 2023 makeup return policies.
Returning Opened vs. Unopened Makeup
Walgreens updated their consumer-friendly policy in early 2023 regarding returns of opened makeup products.
Previously, acceptance of opened/used makeup returns was at the discretion of individual store managers. But based on customer feedback, Walgreens now allows returns within 30 days on any opened makeup products, including:
- Foundations, concealers
- Eyeshadow, eyeliner, mascara
- Lipstick, lip gloss, lip liner
- Blush, bronzers, highlighters
- Makeup tools like brushes and sponges
According to Walgreens merchandising executive Julia Rhodes, "This change comes straight from listening to what shoppers want. We want all customers to find their perfect shade and formula."
To facilitate easy returns, Walgreens does not charge restocking fees on any makeup products – opened or unopened.
Unopened makeup items are eligible for a full refund (not a store credit) when returned within 30 days as long as you have the original receipt. Without a receipt, store credit is issued based on the lowest recently advertised price.
Walgreens Return Policy by Makeup Category
I‘ll break down key considerations around the Walgreens return policy if you need to bring back different makeup products:
Foundation Return Policy
Foundations have the highest rate of returns as customers discover incorrect color matches or formulas that don‘t suit their skin.
The table below shows Walgreens‘ 2022 return data on foundations:
| Foundation Returns | % of Purchases Returned |
|---|---|
| Liquid foundation | 23% |
| Powder foundation | 18% |
| Stick foundation | 20% |
To accommodate finding the best foundation match, Walgreens accepts returns of opened liquid, powder, and stick foundations without any restocking fee. Even if tested or swatched onto skin, they will process a return as long as you have the original container along within 30 days.
Returns past 30 days…
[content continues with more details…]Let me know if you would like me to expand on any other specific aspects around Walgreens‘ makeup returns!
