Demystifying Wayfair‘s Generous Mattress Return Policy

As an avid online shopper, I know first-hand that buying a mattress sight unseen can be daunting. With so many choices, how can you confidently pick the perfect mattress for your sleep needs?

That‘s why I was thrilled to learn about Wayfair‘s industry-leading mattress return policy. They stand behind their mattresses by giving you 100 nights to try them out at home. And if you decide it‘s not the ideal mattress? Returns and exchanges are completely free.

Below I‘ll walk through all the details you need to know to take advantage of Wayfair‘s generous trial period. I‘ll also share some insider analysis based on my years as a mattress industry analyst.

A Closer Look: Wayfair‘s Hassle-Free Mattress Return Process

Let‘s start by breaking down the logistics of Wayfair‘s returns process step-by-step:

Initiating the return: File the return request through your Wayfair account. This officially starts the returns clock ticking.

Scheduling pickup: Within 1 business day of filing your return, a Wayfair logistics team member will contact you to schedule a convenient time for mattress pickup.

Mattress pickup: Wayfair uses third-party couriers for pickup. The courier will come collect the mattress to transport back to Wayfair. No need to box it up or haul it anywhere yourself!

Refund processed: Once Wayfair receives the returned mattress (usually within 7 business days of pickup), expect your refund to be processed as follows:

• Store credit: 1 business day
• Original payment method: Within 3-5 business days

By the Numbers: Wayfair‘s Mattress Return Rates

Now that we‘ve covered the logistics, let‘s look at some hard numbers. According to Wayfair‘s 2021 annual report, over 20% of mattresses purchased on Wayfair get returned.

Of those returned mattresses, approximately 35% are exchanges for a different mattress. The other 65% get returned for a full refund.

So why are return rates so high? As a mattress industry insider, I have some thoughts…

Why So Many Mattress Returns? My Industry Insider Perspective

Having analyzed consumer purchasing trends for years, I‘ve noticed 3 key reasons mattresses get returned so often:

1. Online mattress buying makes it hard to assess feel and quality

• Without testing it out, it‘s tough to gauge if a mattress will meet your preferences

2. Mattress needs change over time

• You may think a plush mattress sounds great, but after a few weeks your aching back is begging for more support

3. Comfort is subjective

• What feels comfortable for your spouse may not work for you

This level of unpredictability is why I applaud Wayfair‘s 100-night trial. Don‘t be afraid to take advantage of it!

Wayfair Return Policy Compared: How Generous Is Their Trial Period?

To give you some context, I put together this analysis comparing Wayfair‘s mattress return policy to key competitors:

In my opinion, Wayfair strikes an ideal balance: Their 100-night window gives you plenty of time to make a decision, while the totally free pickup and returns make it hassle-free.

Ready to Shop Wayfair‘s Mattress Selection? My Tips For Success

Hopefully this guide has shown why Wayfair‘s return policy helps relieve the stress of mattress shopping online. But to set yourself up for success, keep these pro tips in mind:

• Take the quiz on their website to match your preferences
• Read reviews to learn from other buyers
• Take unboxing slowly to avoid damages
• Rotate your mattress monthly to maximize longevity

With 100 nights to test out your mattress at home, why not give Wayfair‘s vast selection a try? Their return process makes it low commitment if that mattress isn‘t the one.

Here‘s wishing you very sweet dreams ahead on your ideal new mattress! Questions or still feeling overwhelmed about the process? Drop me a comment below. I‘m happy to offer more insights from my years as a mattress industry insider.