What is Petco in 2024? The Pioneering Pet Care Giant Focused on Complete Wellness
As the first major retailer to shift its mission from simply selling pet products to providing comprehensive wellness services, Petco has earned its position as an industry trailblazer trusted by pet parents across the country.
By the Numbers: America‘s Leading Pet Care Chain
While neighborhood pet shops and online retailers have their niche, Petco remains the dominant national brick-and-mortar pet specialty chain. Some key indicators of Petco‘s market leadership in 2024:
- 1,500+ stores nationwide
- Over 200,000 unique pets adopted each year through rescues and shelters
- Over $5 billion in total annual revenues
- 20% pet specialty retail market share
Petco reaches over 100 million U.S. pet-owning households – that‘s nearly 80% of the total market. And with plans underway to establish veterinary hospitals in all locations by the end of 2025, Petco continues growing its pet care empire.
The Evolution of Products & Services
According to Petco‘s 2022 annual report, expanding high-quality veterinary medicine and animal services remains management‘s primary strategic focus over the next 3-5 years. But Petco built its trusted pet care reputation over nearly 60 years through constant evolution.
Major Petco Retail Offerings:
| Category | Products & Services |
|---|---|
| Food & Treats | Premium and veterinary brands, frozen/raw diets, prescription |
| Supplies | Toys, beds, habitats, clothing, tech items |
| Wellness | Vitamins, supplements, medication |
| Grooming | Bath, haircut, nail trim packages |
| Training | Group classes, private lessons, boarding schools |
| Veterinary | Exams, dental, surgery, microchipping |
Adoptions & Rescues
A major turning point came in 2022 when Petco pledged to stop selling commercially bred puppies in its stores, shifting focus solely to adoption events and partnerships with local animal welfare groups.
Petco Love
The Petco Love initiative funds animal welfare nonprofits across the country through merchandise donations, customer monetary contributions and major grants supporting volunteer programs.
E-Commerce
Of course pet parents can also shop for all their pet‘s needs online via Petco.com, with convenient home delivery and auto-ship subscription services.
Through strategic changes guided by health-focused values and never losing sight of innovation, Petco retains its advantage as pets become increasingly central in customers‘ lives.
What Does the Future Hold?
While smaller specialty chains like Pet Supplies Plus and neighborhood pet stores certainly still hold market share worth billions, Petco stands apart with its integrated veterinary hospitals and first-of-its-kind wellness centers.
As Petco explores expanding into related businesses like pet insurance and opening comprehensive veterinary diagnostic centers, they continue pushing boundaries when it comes to redefining pet specialty retail.
