What Scanner Does USPS Use in 2024?

ByCharles Scott Last Update on

As an industry expert in retail and shipping technology, one of my most frequent questions is: what type of scanner does USPS use to track packages? With USPS delivering over 471 million packages per day in 2022, keeping precise tabs on parcels is an immense undertaking.

In 2024 and beyond, USPS mail carriers utilize the Zebra TC77 Touch Computer – an Android-based handheld scanner purpose-built for the demands of daily mail delivery.

Why Zebra TC77 Scanners Revolutionize USPS Operations

USPS Postmaster General Louis DeJoy announced the deployment of Zebra Technologies’ TC77 touch computers in 2020 to replace outdated models that had been in use for almost 10 years. The upgrade came after piloting and extensive testing.

"The new devices will feature custom-built software that will help to provide real-time tracking information and estimates for all mail and packages with barcodes to better meet customer expectations for tracking throughout the delivery process.” – Louis DeJoy

So what makes the TC77 such a gamechanger for USPS?

Unmatched Durability

With previous scanners, up to 19,000 devices needed repair per week due to daily wear and tear. Mail carriers operate outdoors in all conditions. The TC77 stands up to the elements with:

  • IP65 and IP67 ratings for dustproofing and water resistance up to 1 meter depth
  • Reinforced housing to handle 8 foot drops
  • All-touchscreen input usable with wet hands and gloves

By one estimate, these rugged features will reduce device failures by 50%, saving USPS $300 million over 5 years.

Optimized Connectivity

Without consistent communication between scanners, headquarters tracking systems, and other USPS infrastructure, packages can fall through the cracks. The TC77 leverages:

  • 4G LTE cellular data from all major U.S. carriers
  • WiFi connectivity and Bluetooth peripherals
  • GPS positioning integrated with every scan

This always-on network connectivity provides the real-time tracking that modern consumers demand.

Next-Generation Scanning Capabilities

Each USPS mail carrier scans hundreds of package barcodes daily. Prior generations of scanners relied on laser-based 1D scanning requiring precise alignment – an outdated solution.

The TC77 scanner features:

  • Megapixel image sensors for fast 1D and 2D barcode capture
  • Scanning of low quality or damaged barcodes
  • Recognition of digital fingerprints on mobile devices

Combined with the rugged design, these scanning capabilities achieve new package read rates over 95% – meaning fewer missed or duplicate scans.

How Do USPS Scanners Integrate with Tracking Systems?

The keystone of USPS tracking and logistics is the Intelligent Mail® barcode printed on envelopes and package labels. When a carrier scans this barcode using the TC77:

  • The barcode number, GPS location, carrier ID, timestamp and other metadata gets recorded
  • This info transmits via cellular networks to the USPS Product Tracking system
  • Software aggregates the scan event with previous milestones
  • The tracking history updates on USPS.com and PostalPro web apps

Without scanners as the foundation, none of the delivery statistics and insights used to optimize USPS operations would be possible.

How Does USPS Scanner Usage Benefit Customers?

The capabilities of the new TC77 scanners translate into greater visibility and reassurance for retail shipping customers:

  • Informed Delivery – Email notifications with mail images and delivery estimates rely on accurate package tracking
  • Improved Customer Service – With near real-time updates, USPS can quickly respond to delivery status inquiries
  • Expanded Analytics – Precise tracking data helps USPS enhance delivery speed and redirect misrouted parcels

The bottom line? Zebra‘s TC77 Touch Computer plays an indispensable role in connecting USPS infrastructure to improve delivery performance for all.

Let me know if you have any other USPS technology questions!

Charles Scott is a dynamic professional whose academic and career achievements demonstrate a strong commitment to excellence in the retail and consumer service industry. Graduating with an MBA from New York University in 2013, Charles has built a diverse and impressive career portfolio. He has held significant roles as a manager, advisor, and marketer, showcasing his multifaceted skills and deep understanding of the industry.

Beyond his direct professional engagements, Charles has made a notable mark as the head writer and founder of ExpertBeacon.com. This platform stands as a testament to his dedication to consumer empowerment and education. ExpertBeacon.com is a resource designed to assist consumers in addressing their persistent questions about products, services, and companies. Under Charles's leadership, the site provides in-depth, well-researched, and accurate information, all structured in easy-to-follow guides and articles. His work here not only highlights his expertise in the field but also his commitment to providing valuable, actionable information to the public.

Charles's approach is centered on a keen understanding of consumer needs and market dynamics, making him a respected voice in the industry. His contributions through ExpertBeacon.com and his professional roles reflect a blend of strategic thinking, practical knowledge, and a genuine desire to enhance consumer experiences in the retail and consumer service sectors.

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