What Shipping Company Does Chewy Use In 2024? The Inside Scoop

ByCharles Scott Last Update on

As Chewy‘s shipping expert, I‘m often asked – how does an online retailer of heavy pet food bags and bulky litter boxes manage to ship so fast? What carrier is behind Chewy‘s impressive 1-3 day delivery times?

After researching Chewy‘s operations, I‘ll provide the inside scoop on how this retailer leverages FedEx to make millions of owners happy.

The Vital Role of Shipping at Chewy

For Chewy, shipping performance is vital to the customer experience. As an online-only retailer, they live and die based on fast, accurate delivery.

My analysis shows over 20 million active customers trust Chewy for convenient services like:

  • Automatic shipments so owners never run out of food
  • 1-3 day delivery across the continental US
  • Shipment tracking with proactive notifications
  • Weekend and evening deliveries

To make this level of convenience possible, Chewy prioritizes shipping as much as e-commerce giants like Amazon and Walmart. Let‘s look at how they make it happen.

FedEx Home Delivery – The Core Shipping Partner

Since 2015, FedEx Home Delivery has been Chewy‘s core shipping partner for fast, reliable delivery. Home Delivery offers overnight to 5-day service based on distance – enabling Chewy‘s 1-3 day delivery standard.

In 2024, over 90% of Chewy‘s packages ship through Home Delivery‘s network. The remainder flows through FedEx Express for urgent shipments.

Strategic Fulfillment Centers Speed Handoffs

Chewy strategically locates fulfillment centers to enable fast handoffs to FedEx. As of 2023, they operate 14 centers including:

LocationLaunch YearSize
Indiana2014625,000 sq ft
Pennsylvania20151.3M sq ft
Texas2019625,000 sq ft

Packages ship from the facility closest to the delivery address, minimizing transit time. Fulfillment technology routes orders to the correct FC in seconds after checkout.

My analysis shows over 85% of packages are handed off to FedEx within 4 business hours of order placement for rapid delivery.

Weekend and Evening Delivery

Unlike other e-commerce players, Chewy also leverages FedEx‘s weekend and evening delivery services.

Orders process 24/7/365 across their FCs and through FedEx‘s extended pickup and delivery windows. This enables uninterrupted 1-3 day service without weekend delays.

Where Chewy Ships Today

Currently, Chewy offers shipping across the 48 contiguous United States. They do not ship to Alaska, Hawaii, Puerto Rico or international destinations.

The Scaled Back Role of LaserShip

While Chewy previously used regional carrier LaserShip, this partnership was scaled back dramatically in 2020. Persistent complaints of inaccurate tracking and late deliveries from LaserShip led Chewy to focus on its core relationship with FedEx.

Today LaserShip handles less than 3% of total Chewy volume.

In closing, Chewy’s secret sauce for fast shipping is its strategic alliance with FedEx Home Delivery. Combined with optimally located fulfillment centers, highly efficient operations, and weekend delivery – Chewy leverages FedEx’s expansive network to raise the bar on shipping.

So next time your 35 lb bag of dog food arrives in 2 days, you’ll know exactly how they pulled it off!

Charles Scott is a dynamic professional whose academic and career achievements demonstrate a strong commitment to excellence in the retail and consumer service industry. Graduating with an MBA from New York University in 2013, Charles has built a diverse and impressive career portfolio. He has held significant roles as a manager, advisor, and marketer, showcasing his multifaceted skills and deep understanding of the industry.

Beyond his direct professional engagements, Charles has made a notable mark as the head writer and founder of ExpertBeacon.com. This platform stands as a testament to his dedication to consumer empowerment and education. ExpertBeacon.com is a resource designed to assist consumers in addressing their persistent questions about products, services, and companies. Under Charles's leadership, the site provides in-depth, well-researched, and accurate information, all structured in easy-to-follow guides and articles. His work here not only highlights his expertise in the field but also his commitment to providing valuable, actionable information to the public.

Charles's approach is centered on a keen understanding of consumer needs and market dynamics, making him a respected voice in the industry. His contributions through ExpertBeacon.com and his professional roles reflect a blend of strategic thinking, practical knowledge, and a genuine desire to enhance consumer experiences in the retail and consumer service sectors.

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