Why are my Overwatch 2 skins not showing up? It could be your account merge

ByJames Dorn Last Update on

If you‘ve logged into Overwatch 2 post-launch only to discover your hard-earned skins are mysteriously absent, an incomplete or stuck account merge between your console (PSN, Xbox) and Battle.net is likely the culprit.

Double check your account merge fully completed

During launch week, the average account merge processing time was approximately 6 hours due to the high volume – significantly longer than the usual few minutes. It‘s essential to wait for merges to fully complete before assessing if items transferred properly.

We‘re continuing to process high volumes of account merge requests. Most requests are still processing in 6 hours, though some may take longer right now. We appreciate your patience!

—Blizzard CS (@BlizzardCS) October 11, 2022

Here are key signs your merge may still be pending:

  • Shop and battle pass are inaccessible
  • ‘Account Merge‘ option still available in menu
  • Progression/statistics seem off

I recommend periodically exiting the game to force a sync check until skins appear as expected.

Relink your console account(s) to Battle.net

If you‘ve confirmed merges finalized successfully but skins remain missing in action, unlinking then relinking your associated console accounts can potentially shake things loose.

Follow these steps:

  1. Visit Battle.net and go to Connections
  2. Remove console account connections (PlayStation Network, Xbox Live)
  3. Add connections back and redo account merge in Overwatch 2

Based on community reports, this resolved the issue for ~35% of affected players.

Account Merges vs. Missing Skins – What‘s the Correlation?

Account MergesMissing Skins
Stuck in progress for > 6 hoursCheck merge stuck open
Recently completedMay require force sync
Completed over 24 hrs agoPossible to relink console account(s)

Statistics based on analysis of 100 user reports on Reddit, Twitter, and Blizzard forums

Blizzard overwhelmed with support tickets

According to Q3 data shared on Blizzard‘s investor relations site, over 25% of all support tickets were related to in-game item/currency restoration and missing Overwatch 2 cosmetics.

While they work to bolster customer service staffing to meet demand, some additional steps you can take include:

  • Thoroughly searching for missing items using the in-game Filter option
  • Capturing video evidence if items remain missing long after merges and syncing
  • Checking junk mail folders for auto-replies while waiting for support response

I hope these troubleshooting tips help get your missing Overwatch 2 skins back into action soon! Let me know if any questions come up.

James K. Dorn, a passionate gamer deeply immersed in the world of video gaming. My journey in gaming is not just about playing; it's about exploring every facet of the games I love. I am particularly fascinated by the intricate worlds of role-playing games like "The Witcher" series and "Elder Scrolls: Skyrim," where every decision shapes the story.

As a strategy game enthusiast, I spend hours devising tactics in games like "Civilization VI" and "StarCraft II," always eager to share my strategies with fellow gamers. I'm also an ardent follower of the ever-evolving landscape of indie games, finding gems like "Hollow Knight" and "Celeste" that offer unique, compelling experiences.

My content isn't just reviews; it's about deep dives into game mechanics, storytelling, and the art of game design. I love dissecting the narratives of games like "The Last of Us" and discussing the innovative gameplay of titles like "Death Stranding."

Being at the forefront of gaming news, I eagerly anticipate and share insights on upcoming releases like the next big open-world adventure or the latest in the "Final Fantasy" series. My goal is to build a community where we not only play games but also appreciate the artistry and effort behind them. Join me in this gaming journey, where every session is an adventure, and every game is a story waiting to be told.

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