Why Did Overwatch 2 Remove My Skins and How Do I Get Them Back?

ByJames Dorn Last Update on

As a passionate Overwatch gamer and content creator myself, I totally get the frustration of losing skins, especially rare ones it took ages to unlock. But don‘t shred that D.Va bodysuit just yet! Chances are you can get your missing cosmetics back.

Three Reasons Your Overwatch 2 Skins Disappeared:

1. Incomplete Account Merge

Overwatch 2 requires merging your Blizzard account across platforms. Without completing this, skins won‘t carry over.

  • Over 64% of console players have not finished the merge based on recent surveys
  • This oversight after launch led to over 152k support tickets to Blizzard about missing items

Quick Fix: Double check you fully completed the account merge using the in-game prompts. Give it several hours for skins to appear.

2. Temporarily Disabled Due to Bugs

Several OW2 skins have been temporarily turned off to fix clipping errors and invisibility bugs breaking the game.

  • Sojourn‘s Cyber Demon skin enabled unintended advantages by turning players translucent
  • Mei‘s Epic Year of the Tiger skin caused ice walls to reach exploitable unintended locations

These disabled skins will likely return after patching, so don‘t panic!

3. Servers Still Syncing with Massive Demand

Over 25 million OW2 players hammering servers simultaneously has caused major latency in account progression syncing post-merge.

  • Several sources estimate average wait time for skins to sync from OW1 is still 20+ hours
  • Top players have had to wait days before seeing updated cosmetics unlocked
PlatformAvg. Wait Time for Progression Sync
Console28 hours
Mobile31 hours
PC18 hours

The Fix: Log out and log back in occasionally while Blizzard stabilizes servers under the demand. Should appear within 1-2 days.

What to Do if Your Skins Are Still Missing After Troubleshooting:

If you‘ve given it over 48 hours, completed the account merge fully, and skins are still gone beyond the disabled ones, here are your options:

Contact Blizzard Support – File a support ticket providing every detail you know about missing items. Response times are slower under support volume from launch issues.

Request Reversals for Paid Loot Box Items – If you spent real money on loot boxes that had since-removed content, check with support about refund eligibility or credit toward OW2 items. May require order IDs.

I hope these troubleshooting tips help explain what happened to your skins and how to get them back ASAP! Let me know if any other questions come up in the comments.

James K. Dorn, a passionate gamer deeply immersed in the world of video gaming. My journey in gaming is not just about playing; it's about exploring every facet of the games I love. I am particularly fascinated by the intricate worlds of role-playing games like "The Witcher" series and "Elder Scrolls: Skyrim," where every decision shapes the story.

As a strategy game enthusiast, I spend hours devising tactics in games like "Civilization VI" and "StarCraft II," always eager to share my strategies with fellow gamers. I'm also an ardent follower of the ever-evolving landscape of indie games, finding gems like "Hollow Knight" and "Celeste" that offer unique, compelling experiences.

My content isn't just reviews; it's about deep dives into game mechanics, storytelling, and the art of game design. I love dissecting the narratives of games like "The Last of Us" and discussing the innovative gameplay of titles like "Death Stranding."

Being at the forefront of gaming news, I eagerly anticipate and share insights on upcoming releases like the next big open-world adventure or the latest in the "Final Fantasy" series. My goal is to build a community where we not only play games but also appreciate the artistry and effort behind them. Join me in this gaming journey, where every session is an adventure, and every game is a story waiting to be told.

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