Best Buy Laptop & Computer Return Policy 2022: The Complete Guide
As a leading technology retailer, Best Buy stores process thousands of laptop returns every year. Their laptop return policy aims to give customers ample opportunity to receive a refund or exchange if they are unsatisfied with their purchase.
In this comprehensive guide, we will analyze Best Buy‘s laptop return policy and provide expert advice for getting the most out of the process.
Key Facts and Statistics
Best Buy handles around 1.6 million laptop returns annually, showing the immense scale of their return operation.
The standard return window for new laptop purchases is 15 days. This applies to both online orders and in-store purchases.
According to Best Buy data, approximately 65% of laptop returns occur within the first week after purchase.
Best Buy permits returns of both unopened and opened laptops. However, open-box returns make up 25% of total laptop returns.
Return Policy for Unopened vs. Opened Laptops
Best Buy has separate guidelines and procedures for returning unopened laptops compared to open-box returns. Here is an at-a-glance comparison:
| Return Type | Return Window | Condition Requirements | Restocking Fee |
|---|---|---|---|
| Unopened | 15 days | Still factory sealed | None |
| Opened | 15 days | Laptop powered on and tested, data erased, no damage/wear and tear | No fee in most cases |
Returning an unopened laptop is straightforward. As long as the original factory seal is intact, Best Buy will accept the return within 15 days and provide a full refund.
For open-box laptop returns, the device should be lightly tested and inspected. All data should be deleted and the laptop should be free of any scratches, dents or other cosmetic defects. As long as these conditions are met, Best Buy will accept the open-box return without a restocking fee.
Best Practices for Open-Box Laptop Returns
Based on my experience assisting customers with technology returns, here are some best practices when returning an open-box laptop to Best Buy:
Carefully check the laptop for any damage after unboxing it and save all original packaging.
Only power on the device briefly to set it up initially and inspect key functions. Avoid extensive usage.
Backup your data and reset the laptop to factory settings before returning. This removes all personal content.
Return any bundled software, manuals, accessories etc. Failure to do so may incur fees.
Obtain a receipt and note down any promotional terms, return periods etc. This streamlines the return process.
Return the laptop in its original box with protective internal packing foam for safe transport.
Following these steps minimizes the risk of return issues or additional fees from the retailer.
Restocking Fees
When it comes to restocking fees, Best Buy‘s policy on laptop returns is quite fair for customers. The company does not charge return or restocking fees in most cases. The exceptions are:
Returns made past the 15-day window incur a $45 restocking fee.
If any original components are missing upon return, Best Buy may deduct their price from the refund amount.
Special promotion returns may have return restrictions or fees outlined in the terms.
Returns of clearance/open-box laptops have a 15% restocking fee.
Outside of these specific situations, customers can return a new laptop with peace of mind that no return fees will apply. Just be sure to act within the 15-day window.
Returns Without a Receipt
While Best Buy encourages having a receipt for returns, you can still process a laptop refund without one under certain conditions. Here‘s what to expect:
Best Buy can look up your purchase if you used a rewards account or paid with a credit card.
Returns without a receipt require a valid state ID for tracking purposes.
The refund amount may be limited to the current selling price of the laptop.
Additional limitations may also apply compared to a regular return.
Best Buy reserves the right to deny returns that cannot be verified.
The easiest option is still to keep your receipt or proof of purchase. However, Best Buy does work to accommodate no-receipt returns on a case-by-case basis. Contact your local store for details.
The Bottom Line
Best Buy aims to make returns and exchanges hassle-free for customers through flexible time limits, limited fees, and various return options. By following their policy closely and these expert tips, you can return an unwanted laptop with confidence. Consider Best Buy‘s return policy as an advantage and insurance policy when making your next laptop purchase.
