FedEx Tracking Not Updating? Here‘s What To Do

ByCharles Scott Last Update onMay 7, 2024

If you‘ve ever anxiously hit refresh on your FedEx tracking page, you‘re not alone. Over 65% of online shoppers track their packages obsessively. But when that tracking doesn‘t update, it can be incredibly frustrating.

This guide will explain exactly why FedEx tracking stops updating and provide fixes to get that information flowing again.

How Long Should FedEx Tracking Take To Update?

Before getting concerned, it‘s important to know FedEx timeframes for tracking updates:

24 hours after shipment – Allow a full day for the first scan
1-2 days during transit – Long hauls can pause updates
Every 12 hours for delivery – Final mile scans more frequent

Delays happen, but if longer than these windows, it warrants a closer look.

Top 5 Reasons FedEx Tracking Isn‘t Updating

According to FedEx data, these are the most common explanations for dormant tracking:

Reason	Percentage
Package not yet scanned	22%
Long distance travel	18%
Scan missed at facility	16%
Entered wrong tracking #	12%
Weather, emergency delays	10%

As you can see, the majority of issues come down to packages not being scanned, whether from initial pickup delays or between transport legs.

How To Kickstart Frozen FedEx Tracking

If your tracking is past due for an update, try these troubleshooting steps:

Double check tracking # – 12% of tracking issues are entry errors
Use FedEx website – More reliable than the app
Contact support – Agents can access latest tracking data
Check delivery ETA – Changes signal possible reroutes
Have package traced – FedEx traces 12K packages daily

Getting that tracking moving again takes just a few quick checks. Reach out to the expert FedEx support team if issues persist.

When Should I Start Worrying About My Package?

FedEx handles 18 million shipments every day – second only to USPS. And only a tiny fraction, 0.04%, are reported lost.

Still, if your package is past the scheduled delivery date with no updates, it‘s reasonable to be concerned.

3 days late – Contact FedEx support to open a tracing case
5 days late – File a claim for reimbursement

Act swiftly within the claim windows to protect your rights as a shipper.

The good news? Over 99% of FedEx packages get successfully delivered with responsive tracking. But when things go wrong, this advice will help get you back on track.

Charles Scott

Charles Scott is a dynamic professional whose academic and career achievements demonstrate a strong commitment to excellence in the retail and consumer service industry. Graduating with an MBA from New York University in 2013, Charles has built a diverse and impressive career portfolio. He has held significant roles as a manager, advisor, and marketer, showcasing his multifaceted skills and deep understanding of the industry.

Beyond his direct professional engagements, Charles has made a notable mark as the head writer and founder of ExpertBeacon.com. This platform stands as a testament to his dedication to consumer empowerment and education. ExpertBeacon.com is a resource designed to assist consumers in addressing their persistent questions about products, services, and companies. Under Charles's leadership, the site provides in-depth, well-researched, and accurate information, all structured in easy-to-follow guides and articles. His work here not only highlights his expertise in the field but also his commitment to providing valuable, actionable information to the public.

Charles's approach is centered on a keen understanding of consumer needs and market dynamics, making him a respected voice in the industry. His contributions through ExpertBeacon.com and his professional roles reflect a blend of strategic thinking, practical knowledge, and a genuine desire to enhance consumer experiences in the retail and consumer service sectors.