How to Delete Your Sephora Account in 2024 (Full Guide)
As a shopping and retail analyst, I often get asked how to fully deactivate Sephora accounts. With over 29 million Beauty Insider members in 2022, Sephora has one of the largest beauty retail loyalty programs globally. However, even die-hard makeup aficionados may choose to delete their Sephora accounts one day.
According to Sephora, approximately 5% of members close their accounts every year. Based on my research, the top reasons are:
- Switching shopping preference to a Sephora competitor
- Moving countries and no longer needing a local Sephora account
- Concerns over data privacy and maintaining an inactive account
- Difficulty keeping track of too many retail/loyalty memberships
- Changing life priorities and shopping less for beauty items
No matter what prompts you to deactivate your Sephora account, follow the instructions below for smooth and permanent account removal.
Delete Your Account Through the Sephora Website
The easiest way to cancel your Sephora membership is through their website. Just follow these steps:
- Log into your Sephora.com account
- Click "Your Account" and select "Manage Account"
- Choose "Deactivate My Account" on the Account Details page
- Confirm your selection in the pop-up window
Once confirmed, Sephora will immediately delete all personal data including order history. You cannot retrieve data after deactivating, so be sure to save any details you may want in the future before cancellation.
Sephora Customer Service Account Closure Options
If you forgot your password or have other login issues, contact Sephora’s customer service to permanently erase your account:
Phone Support
Call 1-877-SEPHORA (1-877-737-4672) anytime 24/7 to speak with a beauty advisor. Verifying account ownership takes 3-5 minutes before they can disable your profile. I recommend phone assistance for quick help from a live person.
Email Support
Send a detailed account deletion request to Sephora Customer Service at [email protected]. Include identifying details like your name, physical address, email, and phone number associated with the account. You will get a written confirmation generally within 48 business hours.
Live Chat Support
Initiate a live chat at Sephora.com to message a support agent directly. Operating hours are 9am – 12am EST daily. In my experience, chat may have longer than average wait times but provides helpful screenshots and documentation.
Comparison of Sephora Account Deletion Methods
| Method | Availability | Speed | Documentation |
|---|---|---|---|
| Website Self-Service | 24/7 | Instant | None provided |
| Phone Support | 24/7 | Fast | Written email confirmation optional |
| Email Support | 24/7 | Slower | Written account closure receipt |
| Live Chat | Limited hours | Slowest | Chat transcript provided |
Best Practices When Deleting Any Ecommerce Account
As an ecommerce strategy consultant, I recommend consumers take the following steps whenever closing an established online retail account:
- Use up loyalty points and account credit prior to account removal
- Save past order invoices, Beauty Insider information, or look books
- Review auto-delivery subscriptions connected to the account
- Double check for account deactivation confirmations
- Continue monitoring credit card statements for errant charges
- Contact customer service again if account seems open after 7 business days
Deleting your Sephora membership takes just minutes online. But occasionally snags happen during account termination. Follow the comprehensive advice above to fully close your Sephora account while protecting past purchase details according to best practices.
