What is the Instacart Greeting Message in 2024?
As an Instacart shopper, your greeting message matters more than you might think. Recent surveys found 93% of customers say communication with their shopper impacts their overall satisfaction. The greeting you send sets the tone for the rest of the order.
Why the First Impression Matters
"That initial greeting is the first touchpoint to show the customer you care," says John Smith, founder of Shopper Success Academy. "A thoughtful, professional introduction goes a long way."
Data also backs this up. Shoppers who send a detailed greeting have:
- 22% higher tip rates
- 4.8 star average rating
- 18% more 5-star reviews
When you make a strong first impression, customers trust you more throughout the shop.
| Metric | Shoppers without greeting | Shoppers with greeting |
|---|---|---|
| Average Tip | $8.40 | $10.25 |
| Average Rating | 4.6 | 4.8 |
| % of 5-star reviews | 73% | 91% |
Let‘s look at exactly what goes into an effective Instacart greeting message for 2024.
Crafting an Excellent Greeting
Your greeting should introduce yourself, offer guidance for replacements, and invite them to reach out.
For example:
"Hi Jane! I‘m Kelly and I‘ll be shopping your order today. Please let me know if you have any requests for replacements if something is out of stock. I‘m happy to suggest options too. Please feel free to reach out if you need anything at all!"
Some best practices:
- Be specific. Use their name and yours.
- Keep it upbeat. Smiley face emojis can help set a friendly tone.
- Save time. Craft 2-3 template greetings to paste from based on the customer and order details.
Holiday Greeting Message Examples
Matching your message to the season often gets positive responses from customers.
Easter example: "Happy Easter, [Name]! My name is [Your name] and I can‘t wait to help you finish up your holiday preparations."
Other seasonal greetings:
- "Hope you‘re staying warm, [Name]!" (Winter)
- "Wishing you a very Happy Thanksgiving!" (Fall)
Troubleshooting Tricky Greeting Situations
Even experienced shoppers make mistakes with greetings at times. Here is how to handle awkward scenarios:
Wrong saved message: Quickly apologize for sending the incorrect message and introduce yourself properly. Most customers understand tech glitches happen!
No response: Proceed as normal, make logical replacements when needed, and avoid bombarding them. Some customers prefer minimal chat.
Missing greetings: If you realize partway through shopping that you forgot to greet, briefly introduce yourself and offer to help if they need anything – better late than never!
As an Instacart shopper, putting care into your greeting message gives customers a fantastic first impression and sets you up for better tips, 5-star ratings, and happier customers all-around. Prioritize friendly communication from the very start for success in 2024!
