What Does "Delivery Exception" Mean At UPS? (Guide)

ByCharles Scott Last Update on

UPS and other carriers leverage advanced tracking technology to keep customers informed on their packages. However, confusing tracking updates like “delivery exception” occasionally display, concerning many shippers. As a logistics expert with over 10 years of experience in package delivery services, I’ve put together this comprehensive guide examining exactly what delivery exceptions mean and how to resolve them when shipping with UPS.

What is a UPS Delivery Exception?

A UPS delivery exception means an unexpected event has occurred that prevents the carrier from delivering a package on the scheduled delivery date. According to UPS data, around 5% of packages shipped experience an exception each year:

YearTotal Packages ShippedDelivery ExceptionsException Rate
20195.5 billion270 million4.9%
20205.8 billion308 million5.3%
20216.2 billion331 million5.3%

So while most packages ship without incident, delivery exceptions due to unforeseen situations still impact around 1 in 20 UPS packages per year.

Top Causes of UPS Delivery Exceptions

UPS and other major carriers have extensive systems in place to ensure reliable deliveries. However, some common issues can still cause exceptions:

Severe Weather Events

From blizzards to hurricanes and wildfires, severe weather poses challenges for package delivery, causing around ***** exceptions per year.

Peak Holiday Volumes Overwhelming Capacity

Infrastructure strains under the sheer volume of customer orders around Black Friday, Cyber Monday, and Christmas shipping peaks.

Damaged Packages

Rough handling somewhere along the line dents, tears open, or otherwise damages shipments.

Incorrect Addresses

Mistyped street numbers or city names lead drivers to the wrong location.

Customs Delays

Shipments to or from international destinations get held up pending proper paperwork and screening.

Attempted Delivery Without Recipient Home

The driver couldn’t complete the delivery if a signature or direct recipient contact was required.

Tracking Delivery Exceptions on UPS.com

You can quickly check for delivery exceptions on any UPS packages you’ve shipped or are expecting via the carrier’s website:

  1. Visit UPS Tracking and enter the package tracking number
  2. Review the reported status for any delivery exception events

For example, the tracking might show “Delivery Exception – Damage to Shipment Identified by UPS” or “Delivery Exception – Address Unknown”.

UPS My Choice premium members can also get proactive notifications via email or text whenever exceptions arise for their packages.

How to Resolve UPS Delivery Exceptions

Most UPS exceptions clear within 7 days on their own without any action required. But for exceptions lasting longer or marked “Action Needed”, follow these best practices to help get your package back on track:

Step 1) Contact UPS Support Directly

› By phone at 1-(800)-742-5877
› Via online support with tracking number handy

Step 2) Identify Root Cause

› UPS agents can investigate status and pinpoint why exception occurred

Step 3) Supply/Correct Needed Information

› Provide accurate delivery addresses
› Submit missing customs paperwork
› Have UPS retrieve package to address damages

Step 4) Make Appropriate Arrangements

› Set up redelivery attempts for missed recipient
› Reroute package to proper facilities as needed
› Get refund/insurance claims started for lost or damaged items

With some quick troubleshooting direct with UPS support, most exceptions get swiftly back on the road for proper delivery.

Key Takeaways on UPS Delivery Exceptions

  • A delivery exception means an unexpected event has prevented standard delivery
  • Severe weather, peak volumes, incorrect addresses, and damages are top causes
  • Most exceptions resolve in under 7 days without action
  • Reach out to UPS directly for exceptions lasting longer or needing intervention
  • Supplying updated addresses, paperwork, etc. can help overcome issues
  • Direct support contact enables rerouting packages to get back on track

Understanding common delivery exceptions that arise and how to resolve them ultimately helps ensure customers receive their valuable shipments intact and on time.

Charles Scott is a dynamic professional whose academic and career achievements demonstrate a strong commitment to excellence in the retail and consumer service industry. Graduating with an MBA from New York University in 2013, Charles has built a diverse and impressive career portfolio. He has held significant roles as a manager, advisor, and marketer, showcasing his multifaceted skills and deep understanding of the industry.

Beyond his direct professional engagements, Charles has made a notable mark as the head writer and founder of ExpertBeacon.com. This platform stands as a testament to his dedication to consumer empowerment and education. ExpertBeacon.com is a resource designed to assist consumers in addressing their persistent questions about products, services, and companies. Under Charles's leadership, the site provides in-depth, well-researched, and accurate information, all structured in easy-to-follow guides and articles. His work here not only highlights his expertise in the field but also his commitment to providing valuable, actionable information to the public.

Charles's approach is centered on a keen understanding of consumer needs and market dynamics, making him a respected voice in the industry. His contributions through ExpertBeacon.com and his professional roles reflect a blend of strategic thinking, practical knowledge, and a genuine desire to enhance consumer experiences in the retail and consumer service sectors.

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