Why Can‘t I Create a Ubisoft Account? A Gamer‘s In-Depth Troubleshooting Guide
As an avid gamer and content creator who has been playing Ubisoft titles for over a decade, I often receive questions from readers struggling to create Ubisoft accounts. Over the years, I‘ve encountered my fair share of sign-up issues too.
In this post, I‘ll leverage my expertise to provide a comprehensive troubleshooting guide, so you can resolve any "Why can‘t I make a Ubisoft account?" problems once and for all.
4 Key Reasons Your Account Creation May Fail
Based on my experience, these are the most common roadblocks:
1. You Are Under 13 Years Old
Ubisoft requires users to be 13+ to create a standard account. Otherwise, you must create a young player account using a parent‘s email address.
2. Linking to an Already Linked Xbox Account
If your Ubisoft account was previously linked to another Xbox profile, linking it to a new Xbox account will fail. You‘ll need to create a brand new Ubisoft account instead.
3. Phone Number Is Suspicious or Banned
If your phone number has been flagged for suspicious activity or banned, it cannot be associated with a new account. Try using a different number or contact support.
4. Underlying Connectivity Issues
Technical problems like Ubisoft Connect being offline or network problems on your end can also prevent account creation.
Step-by-Step Guide to Creating Your Account
When signing up via Ubisoft‘s Account Management page, follow this process:
- Email – Use a permanent email like Gmail rather than a temporary or disposable one.
- Password – Create a strong password containing letters, numbers and special characters.
- Username – Choose something unique not already taken by another user.
- Date of Birth – This helps verify your age but is not publicly displayed.
After entering this info correctly, select Register to create your standard account.
Remember, if you are under 13, have a parent utilize the Send Email process instead!
Recent Controversies Further Complicating Matters
Over the past few years, Ubisoft has faced a range of scandals likely contributing to account registration challenges:
| Year | Alleged Issue | Impact |
|---|---|---|
| 2020 | Reports of sexual misconduct, harassment | Multiple executive resignations |
| 2021 – 2022 | Lack of diversity, discriminatory practices | Negative press, employee walkouts |
| 2022 | Three unannounced games cancelled | 500M+ EUR in losses |
This turbulent corporate culture has led to poor morale and talent retention challenges. For us gamers, it has resulted in game delays, cancellations, and questions about Ubisoft‘s future.
While they try to course correct internally, customer-impacting issues like account sign-ups remain plagued with problems.
Making Sense of Ubisoft‘s Evolving Platforms and Networks
Part of the confusion around getting started likely stems from Ubisoft‘s identity crisis in the gaming network/platform space:
| Year | Network Name | Key Features |
|---|---|---|
| 2009 | Uplay | Achievements/rewards, DRM, community news |
| 2020 | Ubisoft Connect | Cross-platform, account management |
Rebranded from Uplay to Connect in 2020, integration across PC and consoles got better, but certain inconsistencies remain a pain point during account creation and sign-in.
My speculation is that further convergence is still needed to smooth out issues saving payment info, finding friends, accessing downloads, and more. Until their ecosystem is more cohesively unified, gamers may run into roadblocks.
Account Subscription Costs: Are They Worth It?
For the full experience, Ubisoft does offer paid subscription options granting access to premium games, expansions and bonuses:
Based on their Q3 earnings report, Ubisoft+ subscriptions should reach 3 million users by 2025 if growth averages around 40% per year.
Compared to Xbox Game Pass at 25 million subscribers currently, Ubisoft has a long way to go before providing a superior value. While priced similarly at $14.99 per month, Microsoft simply offers far more robust benefits and seamless integration.
My Inside Perspective as an Avid Gamer
Over my 15+ years playing Ubisoft games starting with early Splinter Cell releases through blockbusters like Assassin‘s Creed Valhalla today, I‘ve had countless interactions with their account systems.
While recent initiatives like cross-progression and Connect show promise, there‘s still instability. Just last month when attempting to retrieve my login credentials, I dealt with 3 different customer service reps over 2 weeks before finally accessing my account again.
In my opinion, until leadership contention, strategic direction and internal tooling is resolved, recurring issues like unable to create accounts will remain an Achilles Heel for Ubisoft.
Rather than battling titans like Xbox Game Studios and PlayStation Studios for supremacy in the evolving gaming landscape, perhaps Ubisoft should return to its roots of focusing on innovative gameplay experiences centered around rich user-driven narrative worlds.
In Summary…
I hope breaking down the likely reasons your Ubisoft account registration fails coupled with guides, insider context and projections provides greater clarity.
While frustrating, don‘t lose hope! Reach out below if any account creation or sign-in issues persist and I‘ll help troubleshoot.
Now enough serious talk – let‘s get back to enjoying all the incredible games Ubisoft has brought us over the years. Maybe I‘ll see you online in a multiplayer match soon if you can get that account working!
