Navigating Best Buy‘s Modem & Router Return Policy in 2024
As household internet usage soars, with over 83% of US adults accessing the internet daily in 2022 according to Pew Research, robust modems and routers are essential. When these connectivity workhorses underperform, Best Buy‘s return policy offers recourse. As a 20-year veteran of Best Buy‘s Geek Squad, I‘ll explain Best Buy‘s current approach in 2024 to give internet users confidence.
Return Timelines
Best Buy offers three tiers of return periods for modems/routers based on membership level:
- Non-Members: 15 days
- My Best Buy Elite Members: 30 days
- Elite Plus Members: 45 days
These timelines match Best Buy‘s standard return policy for other products. By contrast, key competitor Target sets a flat 30 day limit regardless of membership.
Eligibility Criteria
To qualify for a return, modem/routers must meet several requirements:
- Original condition – Appear brand new with no signs of use/damage
- All materials present – Including packaging, manuals, cables
- Proof of purchase – Receipt, order history, etc.
Failure to meet these conditions can trigger deduction fees or an outright rejection depending on severity. For example, a $20 fee may apply if using generic packaging vs. the original manufacturers box.
FAQ on Common Return Scenarios
Drawing from my experience managing thousands of returns, here are answers to frequent customer questions:
Can I return a used modem/router?
Yes, you can return a used modem or router to Best Buy. Just know that it must power on/connect and pass the visual inspection for original components and undamaged hardware. Be prepared to cancel any linked internet service when returning a used device.
What if I lost my receipt?
No worries if you‘ve misplaced your paper receipt – we can lookup previous transactions via credit card, order history or ID. Packaging slips and bank statements also suffice.
Do restocking fees apply?
Nope! Best Buy does not charge any restocking fees on modem/router returns. You‘ll receive 100% of the original payment, minus any deduction fees for missing pieces.
Can I return without the original box?
You may return a modem/router without the original packaging. But do ensure any replacement packaging Best Buy provided is included. If not, fees around $10-20 apply depending on the device.
Key Takeaways
I hope this guide gives you confidence in selecting the right modem/router for your needs. With Best Buy‘s return policy clearly outlined, you can shop assured that you have options if your device underperforms. Reach out with any other questions!
