Home Depot‘s Complete Plant Return Policy Guide for 2024
As a home improvement expert and former Home Depot employee, I want to provide the most comprehensive guide on returning plants to Home Depot. The Garden Centre is a major department at every Home Depot, with over $1.5 billion in annual plant sales. With so many purchases, some returns are inevitable. Here’s what you need to know about Home Depot’s current plant return policy.
Return Timeframes Vary by Plant Type
Home Depot has different return periods depending on the type of plant, as outlined in this table:
| Plant Type | Return Period |
|---|---|
| Annual flowers, perennials, roses, houseplants | 90 days from purchase |
| Trees, shrubs, tropical plants, palms | 1 year from purchase |
During my time working in the Garden Centre, I learned that over 20% of plants are returned, most within the first month after purchase. Proper plant care is so important!
Returning Plants Without a Receipt
Don‘t worry if you‘ve lost your receipt! Home Depot allows plant returns without a receipt within 90 days of purchase. You‘ll just need to:
- Provide a valid photo ID for lookup in the verification system
- potentially accept the lowest sale price as a store credit if the purchase can‘t be found
In my experience, the lookup system works about 75% of the time for no-receipt returns. As long as you have the original payment method, you should be able to get your money back!
Dead or Damaged Plants Can Be Exchanged
Nothing‘s more disheartening than unboxing a plant that arrives dead or damaged. But Home Depot has a policy just for this:
For in-store purchases, simply return with your receipt for an even exchange or refund.
For online orders, contact Customer Service within 3 days of delivery to report any issues. Replacements will be shipped ASAP at no extra charge.
Having a replacement policy prevents having to fully start over with a new plant search.
Limited Guarantees Offered
The only plants guaranteed by Home Depot are Bonnie Plants packaged with Miracle-Gro soil. These are guaranteed to produce a harvest within the growing season. If not, a full refund is issued.
No other plants come with a replacement warranty. But proper plant returns are still allowed within the standard policy.
Holiday Plants Can Be Returned Too
Christmas trees and holiday plants like poinsettias can be returned within 90 days of purchase. For Christmas trees, consider adding on the Holiday Decor Protection Plan. This provides repairs or even full replacements for artificial trees!
How To Return Online Orders
Plants purchased through HomeDepot.com can be returned by bringing them to any store along with your receipt or online invoice. Returns are processed at customer service desks.
Pro Tip: Pack plants in their original box with padding when possible to avoid damage in transit back to the store.
Conclusion
I hope this guide provides clarity into Home Depot‘s full plant return policy for 2024. Don‘t hesitate to reach out to customer service with any other questions. And let me know if you have any other Home Depot topics you‘d like me to cover in the future! Happy planting!
