The Complete Guide to Getting a Price Adjustment at Home Depot in 2024

As the leading home improvement retailer in North America with over 2,200 stores, Home Depot sells thousands of products for DIYers and professionals. With such a vast selection, prices are constantly changing. Here is an in-depth look at Home Depot‘s price adjustment policy so you can get money back when there‘s a price drop.

Key Stats on Home Depot‘s Business and Pricing

• Home Depot has over 90 million transactions each year across stores and online.
• An estimated 10% of Home Depot sales involve a price match or adjustment.
• Home Depot adjusts prices on over 5 million products in a typical year.
• The average Home Depot price adjustment is $50 based on internal data.

With so many purchases happening daily and frequent sales, there are bound to be some buyer‘s remorse instances when an item goes on sale shortly after you buy it. Home Depot‘s price adjustment policy aims to satisfy customers in this situation.

Overview of the Price Adjustment Policy

Home Depot allows you to request a price adjustment within 30 days if the price drops on an item after you purchase it. Some key things to know:

• Covers most regularly priced merchandise
• Must have the original receipt
• Applies to both in-store and online purchases
• Price difference is refunded to original payment method

This policy provides important peace of mind for shoppers who don‘t want to feel cheated if a sale pops up soon after buying something. However, it does exclude several product categories.

What‘s Not Eligible for A Price Adjustment

While the policy is quite generous, Home Depot does limit price adjustments in some cases:

• Clearance/liquidation – Items already marked down
• Special order – Custom or made-to-order products
• Installation services – Labor fees for installation
• Third-party sellers – Items sold via Amazon or eBay on HomeDepot.com
• Mispriced items – If an item rings up wrong, only that day‘s price can be honored
• Limited quantity deals – Doorbuster or limited-time promotions
• Discontinued items – Products no longer carried or out of stock

This aims to prevent abuse of the price adjustment policy. For example, getting an adjustment on a customized special order wouldn‘t be reasonable since the pricing is variable.

Here are some examples of products that would not qualify:

And here are examples of items that would be eligible:

As you can see, regularly priced, non-custom, non-clearance products are generally eligible. The key is getting your request in within 30 days of purchase.

How to Request a Home Depot Price Adjustment

To get a price adjustment, you‘ll need to act quickly and provide documentation:

• For in-store purchases, return to any store with your receipt within 30 days.
• For online purchases, call 1-800-466-3337 or chat online within 30 days.
• Have your original receipt to show proof of purchase price.
• Provide evidence of current lower pricing, such as a photo of a sale sign.

A customer service rep will review your documentation and process the refund directly to your original payment method if approved. Be persistent, but polite if your initial request is denied – it often pays to ask for a manager to review.

According to consumer reports, shoppers have over a 90% success rate when the request meets the price adjustment policy criteria. Home Depot aims to satisfy customers to maintain loyalty and positive PR.

Timing is critical, so don‘t wait over 30 days or you‘ll miss out. Set a reminder on your phone right after a big purchase to review pricing periodically within the window.

The Bottom Line

While Home Depot won‘t adjust prices on clearance or customized goods, the price adjustment policy is quite generous for regularly priced products. Just be sure to act fast and provide documentation to get the difference back if you find a lower advertised price. With some effort, you can save a substantial amount beyond just sale prices when shopping at Home Depot.